Customer Service & Loan Support Specialist

LoanMax Title Loans; Kansas City (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

6 holidays

Paid vacation

In-house training

Full-time schedule

Career growth

Benefits after 91 days

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and current customers with loan products, vehicle evaluations, and account management. You will communicate clearly, process applications, and ensure timely payments in a fast-paced retail environment.

The role emphasizes honest, respectful service with a focus on compliance and customer satisfaction, offering full-time hours and opportunity for career growth.

Qualifications

• Must be able to work full-time schedule listed above.
• Positive attitude and strong work ethic.
• Excellent communication skills.
• Detail-oriented and organized.
• High school diploma or equivalent required.

Responsibilities

• Provide exceptional customer service in person and by phone.
• Explain loan products, terms, and payment options clearly and professionally.
• Evaluate vehicles and process loan applications.
• Manage customer accounts and payment processing.
• Perform data entry and maintain accurate records.
• Make courtesy reminder calls as needed.
• Maintain compliance with company policies and applicable laws.

Skills

Excellent communication

Positive attitude

Strong work ethic

Detail-oriented

Education

High school diploma

Tools

Data entry

Computer literacy

Job description

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and current customers with loan products, vehicle evaluations, and account management. You will communicate clearly, process applications, and ensure timely payments in a fast-paced retail environment.

The role emphasizes honest, respectful service with a focus on compliance and customer satisfaction, offering full-time hours and opportunity for career growth.