Loan & Customer Experience Specialist

Talentify; Baytown (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

New hire training

Learning management system

Career advancement

Educational reimbursement

Medical insurance options

401(k) retirement with company match

Life and AD&D insurance

Disability plans

Paid time off

Job summary

TitleMaxAE is seeking a Customer Service Representative to engage customers in-store, manage loan/pawn processes, and build relationships within a fast-paced environment. The role emphasizes accuracy in data entry, cash handling, and compliance.

You will be part of the Store Operations team, with a strong focus on service quality, community interaction, and professional attire. A full-time schedule is required, including limited Saturdays and in-person attendance.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid drivers license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required in accordance with applicable law.
• Ability to meet physical demands, including standing up to 90% of the time and lifting up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process.
• Assist in customer account management by accepting payments and managing appointments.
• Develop customer relationships to build new business and maintain store profitability.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy.
• Uphold compliance with policies and laws; manage security and opening/closing procedures.
• Communicate effectively with customers and Team Members at all levels.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Data entry

Phone usage

Education

High school diploma or equivalent

Tools

Phone

Point of Sale

Microsoft Office

Job description

TitleMaxAE is seeking a Customer Service Representative to engage customers in-store, manage loan/pawn processes, and build relationships within a fast-paced environment. The role emphasizes accuracy in data entry, cash handling, and compliance.

You will be part of the Store Operations team, with a strong focus on service quality, community interaction, and professional attire. A full-time schedule is required, including limited Saturdays and in-person attendance.