Loan Acquisition Specialist — Growth & Incentives

OneMain Financial Group; California; Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Résumé du poste

OneMain Financial Group in California is seeking a customer-focused loan associate to manage the lifecycle of loans and engage customers across channels. You will exceed branch goals by delivering empathetic, tailored solutions and maintaining compliant processes throughout the loan journey.

You will educate customers on loan terms and optional insurance products, handle collections if needed, and collaborate with other departments to ensure a smooth customer experience.

Qualifications

• High School Diploma or GED is required.

Responsabilités

• Multitask and adapt to dynamic demands, delivering timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results for goals.
• Develop new connections and maintain relationships by engaging customers throughout the loan process with tailored solutions.
• Manage the life cycle of loans, including collections activities, while complying with laws and regulations.
• Engage with customers and other departments via phone, email, chat and in-house systems.
• Demonstrate passion for achievement with an internal drive to succeed and be goal oriented.
• Educate customers on optional insurance products, ensuring understanding of loan terms and options.

Connaissances

Bilingual - Spanish

Formation

High School Diploma or GED

Description du poste

OneMain Financial Group in California is seeking a customer-focused loan associate to manage the lifecycle of loans and engage customers across channels. You will exceed branch goals by delivering empathetic, tailored solutions and maintaining compliant processes throughout the loan journey.

You will educate customers on loan terms and optional insurance products, handle collections if needed, and collaborate with other departments to ensure a smooth customer experience.