Loan Acquisition & Customer Solutions Specialist

OneMain Financial Group; Tuscarora Township (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial Group in Michigan is seeking a on-site role focused on customer interactions, loan lifecycle management and compliant service delivery.

You will engage customers across channels, support loan processing and collections as needed, and leverage empathy to exceed expectations while working Monday–Friday on-site with occasional extended hours.

A strong preference for bilingual Spanish speakers and prior sales, collections or customer service experience is noted.

Qualifications

• High School Diploma or GED required.
• Sales, Collections or Customer Service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Multitask and adapt to dynamic demands to deliver timely, efficient service.
• Exceed customer expectations through ease, empathy and encouragement to achieve branch goals.
• Develop and maintain connections with customers throughout the loan process with tailored solutions.
• Manage loan life cycle, including collections activities, while complying with laws and regulations.
• Engage with customers via multiple channels (phone, email, chat, in-house systems).
• Educate customers on optional insurance products and loan terms and options.

Skills

Customer service

Communication

Bilingual Spanish

Problem solving

Education

High School Diploma or GED

Job description

OneMain Financial Group in Michigan is seeking a on-site role focused on customer interactions, loan lifecycle management and compliant service delivery.

You will engage customers across channels, support loan processing and collections as needed, and leverage empathy to exceed expectations while working Monday–Friday on-site with occasional extended hours.

A strong preference for bilingual Spanish speakers and prior sales, collections or customer service experience is noted.