Load Planner & Dispatcher — Drive Freight Efficiency

Forward Air Corporation; Groveport (OH); On-site; USD 31,000 - 43,000; Full time

Job summary

Forward Air Corporation seeks a Load Planner to manage planning and forecasting for selected markets, assigning loads by customer requirements, driver availability and profitability. You will coordinate shipments, monitor progress, and ensure timely, professional service for customers.

The role emphasizes building relationships with drivers and independent contractors, supporting drivers' needs, and working with customer service to resolve issues.

Qualifications

• Self-motivated problem-solver with strong desire to meet customer needs.
• Strong verbal and written communication skills.
• Proactively establish and maintain effective working team relationships.
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook.

Responsibilities

• Coordinate, schedule, dispatch and plan customer freight shipments.
• Review markers, check capacity and freight needs with customers.
• Determine balance, capacity and demand of loads and trucks, assign trucks.
• Develop a strong relationship with Independent Contractors within the fleet.
• Monitor shipments throughout transit and manage delivery schedules.
• Respond to customers efficiently, thoroughly and professionally.
• Work with customer service/sales to provide solutions and resolve issues.

Skills

Can-do attitude

Fast-paced

Strong communication

Problem solving

Team relationships

Flexible schedule

Self-motivated

Tools

AS400

Microsoft Office Suite

Job description

Forward Air Corporation seeks a Load Planner to manage planning and forecasting for selected markets, assigning loads by customer requirements, driver availability and profitability. You will coordinate shipments, monitor progress, and ensure timely, professional service for customers.

The role emphasizes building relationships with drivers and independent contractors, supporting drivers' needs, and working with customer service to resolve issues.