Load Planner & Dispatcher — Flexible Schedule & Optimization

Forward Air Corp.; Groveport (OH); On-site; USD 36,000 - 41,000; Full time

Job summary

Forward Air Corp. is seeking a Dispatcher - Load Planner to coordinate and optimize freight shipments in Groveport, OH.

The role requires proactive problem-solving, strong communication, and a willingness to work a flexible schedule while helping customers and drivers meet schedules. Responsibilities include planning, dispatching, capacity checks, and load balancing, with emphasis on profitability and customer satisfaction.

Qualifications

• Self-motivated problem-solver with strong desire to meet customer needs.
• Strong verbal and written communication skills.
• Desire for a long-term career with an industry leading company.
• Ability to present and maintain a positive corporate image in a fast paced environment.
• Proactively establish and maintain effective working team relationships with all support departments.
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule.

Responsibilities

• Coordinate, schedule, dispatch, and plan customer freight shipments.
• Review markers, check over/under capacity, check freight needs with internal and external customers.
• Determine balance, capacity and demand of loads and trucks, assign trucks.
• Continually increase understanding of assigned market.
• Develop a strong relationship with Independent Contractors within assigned fleet.
• Offer exceptional support to drivers to ensure that their professional needs are being met.
• Monitor shipments throughout transit in order to effectively meet delivery schedules.
• Respond to customers efficiently, thoroughly, and professionally.
• Manage customer and driver expectations to align with operational capabilities.
• Monitor performance and available hours of Fleet Drivers.
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues.
• Other duties as assigned

Skills

Self-motivated problem-solver

Strong communication skills

Desire for long-term career

Positive corporate image

Team relationships

Microsoft Office proficient

Flexible schedule

Tools

AS400 experience

Job description

Forward Air Corp. is seeking a Dispatcher - Load Planner to coordinate and optimize freight shipments in Groveport, OH.

The role requires proactive problem-solving, strong communication, and a willingness to work a flexible schedule while helping customers and drivers meet schedules. Responsibilities include planning, dispatching, capacity checks, and load balancing, with emphasis on profitability and customer satisfaction.