Dispatcher - Load Planner 1st Shift

Forward Air Corp.; Groveport (OH); On-site; USD 36,000 - 41,000; Full time

Job summary

Forward Air Corp. is seeking a Dispatcher - Load Planner to coordinate and optimize freight shipments in Groveport, OH.

The role requires proactive problem-solving, strong communication, and a willingness to work a flexible schedule while helping customers and drivers meet schedules. Responsibilities include planning, dispatching, capacity checks, and load balancing, with emphasis on profitability and customer satisfaction.

Qualifications

• Self-motivated problem-solver with strong desire to meet customer needs.
• Strong verbal and written communication skills.
• Desire for a long-term career with an industry leading company.
• Ability to present and maintain a positive corporate image in a fast paced environment.
• Proactively establish and maintain effective working team relationships with all support departments.
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule.

Responsibilities

• Coordinate, schedule, dispatch, and plan customer freight shipments.
• Review markers, check over/under capacity, check freight needs with internal and external customers.
• Determine balance, capacity and demand of loads and trucks, assign trucks.
• Continually increase understanding of assigned market.
• Develop a strong relationship with Independent Contractors within assigned fleet.
• Offer exceptional support to drivers to ensure that their professional needs are being met.
• Monitor shipments throughout transit in order to effectively meet delivery schedules.
• Respond to customers efficiently, thoroughly, and professionally.
• Manage customer and driver expectations to align with operational capabilities.
• Monitor performance and available hours of Fleet Drivers.
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues.
• Other duties as assigned

Skills

Self-motivated problem-solver

Strong communication skills

Desire for long-term career

Positive corporate image

Team relationships

Microsoft Office proficient

Flexible schedule

Tools

AS400 experience

Job description

Position: Dispatcher - Load Planner

Pay Rate: Starting at $26.84

Schedules available: First 30 days will work Mon - Fri, then Sun - Weds or Weds - Sat 8am - 6pm

As the load planner, you will take responsibility for the planning and forecasting functions for selected markets. Provide creative solutions to exceed customer expectations. Assign loads based on customer requirements, driver availability and maximum profitability for assigned market.

Core Duties & Responsibilities

• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
• Review markers, check over/under capacity, check freight needs with internal and external customers
• Determine balance, capacity and demand of loads and trucks, assign trucks
• Continually increase understanding of assigned market
• Develop a strong relationship with Independent Contractors within assigned fleet
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Monitor shipments throughout transit in order to effectively meet delivery schedules
• Respond to customers efficiently, thoroughly, and professionally
• Manage customer and driver expectations to align with operational capabilities
• Monitor performance and available hours of Fleet Drivers
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues
• Other duties as assigned

Requirements

• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills

• Ideal candidate will possess a “can do" attitude with a “will do" work ethic
• Must have the ability to work in a fast paced environment
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience
• Prior dispatch/load planning experience

Forward Air is an Equal Opportunity employer.