Regional Freight Dispatcher & Driver Coordinator

Forward Air Corp.; Sacramento (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Forward Air Corp. in California is seeking a Dispatcher - Regional to coordinate day-to-day freight across local, regional, and national routes. You will schedule, assign, and track shipments, dispatch company and independent driver partners, ensure data accuracy, and provide timely updates.

This on-site role emphasizes on-time performance, regulatory compliance, and strong customer service. You will use dispatch tech and ERP systems, communicate with drivers via phone and email, and collaborate

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to follow established processes and manage multiple priorities in a fast-paced dispatch environment.
• Basic problem-solving skills with sound judgment and willingness to escalate issues appropriately.
• Comfort using dispatch, TMS, or fleet management systems; AS400 experience a plus.
• Prior transportation, logistics, or dispatch experience preferred.

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight across local, regional, OTR, and linehaul routes using established processes and systems.
• Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines.
• Serve as a primary point of contact for driver communications via phone, in-cab technology (e.g., Qualcomm), and email.
• Relay load instructions, routing details, and service updates to drivers and document interactions in internal systems.
• Monitor shipment status, driver progress, and appointment times to support on-time pickup and delivery performance.
• Track and maintain accurate records related to driver hours, availability, utilization, and performance.
• Identify service disruptions, delays, or compliance concerns and escalate issues to leadership per SOPs.
• Provide routine customer updates and shipment status information based on defined service expectations.
• Coordinate with customer service, operations, and sales teams to communicate shipment status and assist with issue resolution.
• Support OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts.
• Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction.
• Perform data entry, documentation review, and administrative tasks to support fleet and dispatch operations.
• Follow all department standard operating procedures (SOPs), safety guidelines, and regulatory requirements.
• All other duties as assigned to meet evolving business needs.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

AS400 experience

TMS

Fleet management systems

Windows / Office 365

On-site coordination

Education

High School Diploma or GED

Tools

AS400

TMS

Fleet management systems

Windows / Office 365

Job description

Forward Air Corp. in California is seeking a Dispatcher - Regional to coordinate day-to-day freight across local, regional, and national routes. You will schedule, assign, and track shipments, dispatch company and independent driver partners, ensure data accuracy, and provide timely updates.

This on-site role emphasizes on-time performance, regulatory compliance, and strong customer service. You will use dispatch tech and ERP systems, communicate with drivers via phone and email, and collaborate