Dispatcher - Load Planner - Nights

Forward Air Corporation; Groveport (OH); On-site; USD 31,000 - 43,000; Full time

Job summary

Forward Air Corporation seeks a Load Planner to manage planning and forecasting for selected markets, assigning loads by customer requirements, driver availability and profitability. You will coordinate shipments, monitor progress, and ensure timely, professional service for customers.

The role emphasizes building relationships with drivers and independent contractors, supporting drivers' needs, and working with customer service to resolve issues.

Qualifications

• Self-motivated problem-solver with strong desire to meet customer needs.
• Strong verbal and written communication skills.
• Proactively establish and maintain effective working team relationships.
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook.

Responsibilities

• Coordinate, schedule, dispatch and plan customer freight shipments.
• Review markers, check capacity and freight needs with customers.
• Determine balance, capacity and demand of loads and trucks, assign trucks.
• Develop a strong relationship with Independent Contractors within the fleet.
• Monitor shipments throughout transit and manage delivery schedules.
• Respond to customers efficiently, thoroughly and professionally.
• Work with customer service/sales to provide solutions and resolve issues.

Skills

Can-do attitude

Fast-paced

Strong communication

Problem solving

Team relationships

Flexible schedule

Self-motivated

Tools

AS400

Microsoft Office Suite

Job description

Pay Rate: up to $26.84

Schedule: Every other Wed then Thur/Fri/Sat 6am - 6pm

Job Description

As the load planner, you will take responsibility for the planning and forecasting functions for selected markets. Provide creative solutions to exceed customer expectations. Assign loads based on customer requirements, driver availability and maximum profitability for assigned market.

Job Description

Position: Load Planner

Pay Rate: up to $26.84

Schedule: Every other Wed then Thur/Fri/Sat 6am - 6pm

As the load planner, you will take responsibility for the planning and forecasting functions for selected markets. Provide creative solutions to exceed customer expectations. Assign loads based on customer requirements, driver availability and maximum profitability for assigned market.

Core Duties & Responsibilities

• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
• Review markers, check over/under capacity, check freight needs with internal and external customers
• Determine balance, capacity and demand of loads and trucks, assign trucks
• Continually increase understanding of assigned market
• Develop a strong relationship with Independent Contractors within assigned fleet
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Monitor shipments throughout transit in order to effectively manage delivery schedules
• Respond to customers efficiently, thoroughly, and professionally
• Manage customer and driver expectations to align with operational capabilities
• Monitor performance and available hours of Fleet Drivers
• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues
• Other duties as assigned

Requirements

• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills

• Ideal candidate will possess a “can do" attitude with a “will do" work ethic
• Must have the ability to work in a fast paced environment
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience
• Prior dispatch/load planning experience

Forward Air is an Equal Opportunity employer.