LMS Support & Troubleshooting Specialist

CloudTen Technologies Limited; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

CloudTen Technologies Limited is seeking a customer-focused specialist to support learners, instructors and administrators on our learning platform. You will handle access, course content, assessments, notifications, and institutional workflows to keep learning moving smoothly.

Diagnose issues, ask targeted questions to identify root causes, and explain steps clearly. You will document outcomes for a clean handoff to engineering or operations, while maintaining precise notes and courteous,

Qualifications

• Clear communication with learners, instructors and administrators.
• Ask targeted questions to identify whether the issue concerns access, course, assessment, content or notification.
• Explain support steps in a practical and understandable way.
• Keep accurate notes about the reported issue, context, and actions taken.
• Provide a useful handoff to engineering or operations.

Responsibilities

• Help users resolve access problems and understand steps to use their accounts.
• Assist with questions about courses, learning content, and platform workflows.
• Investigate issues affecting assessments and gather context to understand impact.
• Troubleshoot notification problems and clarify the expected updates.
• Support administrators and instructors with questions about institutional workflows and learner requests.
• Document unresolved issues and route them for follow-up with a clear summary.

Skills

Clear communication

Targeted questioning

Explain steps clearly

Accurate notes

Handoff facilitation

Job description

CloudTen Technologies Limited is seeking a customer-focused specialist to support learners, instructors and administrators on our learning platform. You will handle access, course content, assessments, notifications, and institutional workflows to keep learning moving smoothly.

Diagnose issues, ask targeted questions to identify root causes, and explain steps clearly. You will document outcomes for a clean handoff to engineering or operations, while maintaining precise notes and courteous,