LMS & Learning Experience Architect

LAGOS; Philadelphia (Philadelphia County); On-site; USD 70,000 - 98,000; Full time

Job summary

LAGOS is seeking a Learning Systems & Development Specialist to design, implement, and maintain learning programs across the organization, administering the LMS, managing records, and supporting certification and onboarding initiatives. You will partner with SMEs and leaders to deliver engaging content, build curricula, track compliance, and measure learning effectiveness with dashboards and analytics.

This role requires strong instructional design skills, LMS administration experience, and

Qualifications

• Bachelor's degree in Instructional Design, Education, Learning & Development, or a related field.
• 2-5 years of experience in learning & development, instructional design, or learning technology.
• Hands-on experience administering a Learning Management System (LMS).
• Experience designing and developing training content, including eLearning, using authoring tools such as Articulate 360 or similar.
• Retail, wholesale, consumer products, luxury, or multi-channel business experience preferred.
• Working knowledge of instructional design methodologies (e.g., ADDIE) and adult learning principles.
• Strong reporting and analytical skills, including proficiency in Excel and dashboard tools, with the ability to translate data into actionable insights.
• Strong written and visual communication skills with the ability to create clear, engaging learning materials.
• Ability to manage multiple projects independently, prioritize effectively, and meet deadlines with excellent attention to detail.
• Ability to troubleshoot system issues and provide effective end-user support.

Responsibilities

• Administer the LMS, including learner profiles, user permissions, organizational structures, and learning groups, ensuring data integrity and system reliability.
• Publish and maintain learning content, curricula, and assignments across Retail, Wholesale, Ecommerce, Customer Experience, Corporate Functions, and external audiences.
• Serve as the primary LMS resource for learners, managers, and trainers; troubleshoot issues, coordinate vendor support, and support system upgrades and integrations.
• Design and develop training content, including eLearning modules, job aids, facilitator guides, assessments, and microlearning, applying instructional design best practices and adult learning principles.
• Partner with subject matter experts and business stakeholders to identify learning needs and build curricula and learning paths for onboarding, product education, sales enablement, leadership development, and compliance training.
• Administer certification programs, including assessments, tracking, renewals, and recertification cycles.
• Maintain accurate, audit-ready learner records and monitor compliance training requirements.
• Develop dashboards and reports on training completion, compliance, certifications, learner engagement, and LMS utilization.
• Measure learning effectiveness through assessment results, learner feedback, and performance indicators, and recommend improvements to HR and business leaders.
• Provide operational support for enterprise learning initiatives, including program launches, scheduling, logistics, and communications that drive participation and engagement.
• Develop user guides and FAQs, and support the delivery of virtual and in-person training as needed.

Skills

LMS administration

Instructional design

Learning content development

Project management

Data analysis

Education

Bachelor's degree in Instructional Design, Education, Learning & Development, or related field

Tools

Articulate 360

Adobe Captivate

Excel

Dashboard tools

Job description

LAGOS is seeking a Learning Systems & Development Specialist to design, implement, and maintain learning programs across the organization, administering the LMS, managing records, and supporting certification and onboarding initiatives. You will partner with SMEs and leaders to deliver engaging content, build curricula, track compliance, and measure learning effectiveness with dashboards and analytics.

This role requires strong instructional design skills, LMS administration experience, and