LMS & Systems Support Specialist

HighPoint; United States; On-site; USD 65,000 - 70,000; Full time

Job summary

HighPoint is seeking a Systems Support Analyst to deliver LMS training and support for users, manage content items, and resolve LMS issues. The role includes setting up curricula, coordinating large-scale deployments, and maintaining comprehensive documentation.

You will collaborate with stakeholders, participate in client meetings, and help standardize business processes within the LMS environment. Strong organizational skills and initiative are essential.

Qualifications

• Knowledge of SuccessFactors preferred.
• Ability to manage technical data, processing procedures, policies, and best practices.
• Proficient with Microsoft Excel and the Microsoft Office Suite.
• Creative problem-solving in a fast-paced environment.
• Ability to stay current on products, releases, processes, and industry trends.

Responsibilities

• Provide LMS training and support to users.
• Add or edit entities in the system (items, content, objectives, assessments, reports).
• Research and resolve LMS functionality issues.
• Set up curricula, large-scale course deployments, and assessments.
• Maintain thorough documentation (test cases, SOPs, checklists, timelines).
• Execute LMS reports and train other administrators on key functionalities.

Skills

SuccessFactors

Microsoft Excel

Technical data management

Problem solving

Self-motivation

Education

Associate’s degree or equivalent

SCORM familiarity

Tools

Microsoft Office Suite

SharePoint

Job description

HighPoint is seeking a Systems Support Analyst to deliver LMS training and support for users, manage content items, and resolve LMS issues. The role includes setting up curricula, coordinating large-scale deployments, and maintaining comprehensive documentation.

You will collaborate with stakeholders, participate in client meetings, and help standardize business processes within the LMS environment. Strong organizational skills and initiative are essential.