CloudTen LMS Support Specialist — Learning Platforms

CloudTen Technologies Limited; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

CloudTen Technologies Limited is seeking a customer-focused specialist to support learners, instructors and administrators on our learning platform. You will handle access, course content, assessments, notifications, and institutional workflows to keep learning moving smoothly.

Diagnose issues, ask targeted questions to identify root causes, and explain steps clearly. You will document outcomes for a clean handoff to engineering or operations, while maintaining precise notes and courteous,

Qualifications

• Clear communication with learners, instructors and administrators.
• Ask targeted questions to identify whether the issue concerns access, course, assessment, content or notification.
• Explain support steps in a practical and understandable way.
• Keep accurate notes about the reported issue, context, and actions taken.
• Provide a useful handoff to engineering or operations.

Responsibilities

• Help users resolve access problems and understand steps to use their accounts.
• Assist with questions about courses, learning content, and platform workflows.
• Investigate issues affecting assessments and gather context to understand impact.
• Troubleshoot notification problems and clarify the expected updates.
• Support administrators and instructors with questions about institutional workflows and learner requests.
• Document unresolved issues and route them for follow-up with a clear summary.

Skills

Clear communication

Targeted questioning

Explain steps clearly

Accurate notes

Handoff facilitation

Job description

Role overview

Support learners, instructors, and administrators using a learning platform. The work spans access and course questions as well as assessments, learning content, notifications, and the institutional processes that connect them.

Responsibilities

• Help users resolve access problems and understand the steps needed to use their accounts.
• Assist with questions about courses, learning content, and related platform workflows.
• Investigate issues affecting assessments and gather enough context to understand their impact.
• Troubleshoot notification problems and clarify which activity or workflow the user expected to receive an update about.
• Support administrators and instructors with questions about institutional workflows, alongside learner requests.
• Document unresolved issues and route them for follow-up with a clear summary of the affected workflow.

Requirements

• Communicate clearly with learners, instructors, and administrators whose needs may differ.
• Ask targeted questions to identify whether a problem concerns access, a course, an assessment, content, or a notification.
• Explain support steps in a practical and understandable way.
• Keep accurate notes about the reported issue, its context, and actions already taken.
• Recognize when an issue needs further investigation and provide a useful handoff.