LMS Support Specialist – ServiceNow Tier 1 Helpdesk

Innovatix Technology Partners; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Innovatix Technology Partners is seeking a Learning Management Helpdesk Representative to provide Tier 1 operational support for the Learning & Development organization. You will manage and resolve learning-related requests submitted through ServiceNow, acting as the primary support resource for Cornerstone, and assisting with learner and admin requests.

The role requires strong attention to detail, excellent customer service, and the ability to handle multiple requests while following

Qualifications

• Strong customer service skills and ability to manage multiple requests.
• Detail-oriented with focus on accuracy and documentation.

Responsibilities

• Manage and monitor Learning & Development tickets in ServiceNow.
• Review requests for completeness, priority, and routing.
• Investigate and resolve Tier 1 learning issues within service expectations.
• Document actions and resolution details in ServiceNow.
• Communicate professionally with requestors to gather needed information.
• Escalate complex requests to the appropriate team.
• Track tickets through resolution and close requests.

Skills

Customer service

Attention to detail

Ticket management

Tools

ServiceNow

Cornerstone

Job description

Innovatix Technology Partners is seeking a Learning Management Helpdesk Representative to provide Tier 1 operational support for the Learning & Development organization. You will manage and resolve learning-related requests submitted through ServiceNow, acting as the primary support resource for Cornerstone, and assisting with learner and admin requests.

The role requires strong attention to detail, excellent customer service, and the ability to handle multiple requests while following