Application Support & LMS Admin Specialist

STI; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

STI is seeking a capable LMS Administrator to manage daily operations of departmental software and the Learning Management System. You will train staff, handle user accounts, and ensure system performance with health checks and updates.

The role involves onboarding new administrators, creating ILT events, and supporting enterprise LMS users. Strong communication and problem solving are essential.

Qualifications

• Experience providing first/second line application support.
• Familiarity with LMS administration and reporting.
• Strong communication and training skills.

Responsibilities

• Provide first and second line application support and resolve user issues.
• Monitor and respond to open tickets via incident management system.
• Troubleshoot and escalate complex alerts to appropriate teams.

Skills

Application support

Incident management

Troubleshooting

Customer communication

Tools

Learning Management System (LMS)

Job description

STI is seeking a capable LMS Administrator to manage daily operations of departmental software and the Learning Management System. You will train staff, handle user accounts, and ensure system performance with health checks and updates.

The role involves onboarding new administrators, creating ILT events, and supporting enterprise LMS users. Strong communication and problem solving are essential.