LMS Administrator (On-Site, Multiple Available)

Bravura Inc.; Town of Texas (WI); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Bravura Inc. is seeking an LMS Administrator at Ft. Bliss, TX to manage and support PME delivery. The role covers LMS administration, user and course management, SCORM/xAPI content handling, and ongoing troubleshooting to ensure stable LMS operations.

Experience with DoD cybersecurity requirements, Tier 1 background investigations, and effective communication with instructors and staff is required. U.S. citizenship or work authorization is mandatory.

Qualifications

• Experience administering Learning Management System (LMS).
• Familiarity with SCORM/xAPI, course shell setup, user account actions, and permissions.
• Ability to perform routine troubleshooting and escalate complex issues to LMS Administrator Lead.
• Proficiency with Microsoft Office and basic data reporting.
• Ability to communicate effectively with faculty, staff, and students.
• At least 2 years’ relevant experience.
• Must have U.S. citizenship or authorization to work in the United States.
• Successfully complete FBI fingerprint check and background investigation per DoD/Army policy.

Responsibilities

• Provide LMS Administration & Platform Support to ensure stable, accurate, and responsive LMS operations for PME delivery.
• Perform LMS User & Course Administration, managing user accounts, course shells, enrollments, permissions, and LMS configurations.
• Deliver LMS Technical Support for issues, including troubleshooting, ticket resolution, and escalation.
• Provide Tier I-II LMS support for all USANCOA and SMC courses, assisting students and instructors with access, navigation, and grading workflows.
• Coordinate LMS issues with Government IT support and track status using Government-approved ticketing systems.
• Serve as first point of contact for LMS inquiries via email, phone, or ticketing system; answer common academic, content, or technical questions.

Skills

LMS Administration

SCORM/xAPI

Course shell configuration

User account actions

Permissions

Troubleshooting

Microsoft Office

Data reporting

Effective communication

Tools

Microsoft Office

Job description

Role: LMS Administrator

Location: Ft. Bliss, TX

Years of Experience: 2+

Clearance Level & Investigation: Tier 1 / Background Investigation

Citizenship: U.S. citizenship or authorization to work in U.S.

Experience Areas: LMS; SCORM/xAPI; course shell configuration, user account actions, permissions; routine troubleshooting & issue escalation; MS Office; basic data reporting; effective communication

Job Description:

Qualifications:

• Experience administering Learning Management System (LMS).
• Familiarity with SCORM/xAPI, course shell setup, user account actions, and permissions.
• Ability to perform routine troubleshooting and escalate complex issues to LMS Administrator Lead.
• Proficiency with Microsoft Office and basic data reporting.
• Ability to communicate effectively with faculty, staff, and students.
• At least 2 years’ relevant experience.
• Must have U.S. citizenship or authorization to work in the United States.
• Successfully complete FBI fingerprint check with no adverse findings.
• Have appropriate background investigation initiated IAW DoD and Army policy.
• Comply with all DoD and Army cybersecurity, acceptable use, and information assurance requirements.
• Requires, at a minimum, a favorably adjudicated Tier 1 background investigation, or an equivalent or higher investigation IAW Army Directive 2014-05 to obtain CAC.

Responsibilities:

• Provide LMS Administration & Platform Support to ensure stable, accurate, and responsive LMS operations enabling uninterrupted professional military education (PME) delivery.
• Perform LMS User & Course Administration, managing user accounts, course shells, enrollments, permissions, and LMS configurations.
• Deliver LMS Technical Support for LMS issues, including troubleshooting, ticket resolution, & escalation, to assist instructors, students, & staff.
• Provide Tier I-II LMS support for all USANCOA and SMC resident and DL courses: assist students with access, navigation, and exam issues; support instructors with grading workflows, content issues, and course configuration.
• Coordinate LMS issues with Government IT support when required & escalate issues to appropriate tier for resolution; track issue status using Government-approved ticketing systems.
• Serve as first POC for instructors, staff, & students requiring LMS assistance; respond to LMS inquiries via email, phone, or ticketing system & provide answers to common academic, content, or technical questions (including navigation, access, & basic troubleshooting).
• Create & document incident reports.
• Support migration of content, users, and courses during LMS transitions.
• Provide Academic Operations Support, ensuring accurate, timely, and compliant execution of daily academic functions, academic enrollment, & student record management supporting USANCOA and SMC.
• Support Class & Enrollment Management, including class creation, enrollment, section management, roster updates, & student record corrections.
• Provide gradebook management & grade corrections, exam resets, grade audits, & graduation eligibility verification / processing.
• Support course managers with student record archiving IAW Government guidance, ensuring student data is accurate & reconciled within the LMS; collect, maintain, and report academic metrics, including usage, course activity, student progress, help desk trends, and configuration change requests.
• Support academic projects & initiatives by maintaining work plans, schedules, and status reports; supporting project meetings and maintaining project documentation.
• Support courseware management & content validation to ensure course content is accurate, functional, current, and instructionally sound.
• Assist with creation, modification, and publishing of course shells & learning objects.
• Upload, test, validate, and troubleshoot course content, including SCORM/xAPI packages.
• Support exam creation, updates, item analysis, and troubleshooting.
• Identify outdated content, recommend updates, and maintain version control for course materials; ensure content aligns with Government-provided schedules & requirements and submit all work products for Government review / approval.
• Assist course developers with LMS content packaging issues; support instructors & course managers with content organization, updates, & maintenance.
• Support configuration, testing, and validation of LMS tools, features, and updates to ensure LMS stability, compatibility, and functionality following updates, patches, and integrations.
• Perform configuration checks & support Government-directed configuration changes, conduct compatibility/functionality testing and validation after updates or patches, identify and report issues/risks and required improvements, and support integration of approved tools or plugins.
• Test courseware, SCORM/xAPI packages, and tools to ensure compatibility with LMS.
• Diagnose technical issues, implement corrective actions within scope, coordinate with Government IT staff when required, & document issues/resolutions/trends for analysis.
• Maintain academic continuity procedures to ensure uninterrupted instruction during outages, transitions, or system degradation.
• Perform Data Management & Reporting to ensure accurate, reliable, and compliant academic data supporting PME operations and accreditation.
• Support data cleanup, validation, and reconciliation of student records.
• Train Government personnel, instructors, & course managers on LMS administration, content updates, grading workflows, analytics, and related systems; provide onboarding training for new Government staff.
• Conduct quarterly knowledge transfer sessions for staff.
• Maintain continuity binders, SOPs, quick reference guides, job aids, & knowledge base of procedures, FAQs, & troubleshooting steps.
• Enable Surge & Special Event Support, providing responsive support during high-demand academic events and operational disruptions.
• Provide additional support during major academic events (e.g., SMC transitions, course launches, accreditation visits).
• Support system outages, LMS upgrades, and emergency academic operations.
• Provide Enterprise Learning Capability Support to offer flexible support for any Government-designated learning systems, tools, or academic support capabilities required to sustain PME operations.
• Support Government-designated learning systems, portals, academic tools, or digital resources necessary to enable PME delivery.
• Create, update, and maintain system documentation, operational procedures, usage metrics, and administrative artifacts for Government-designated learning capabilities.
• Support upload, testing, validation, troubleshooting, and version control of courseware or learning content associated with Government-designated systems; may require limited assistance preparing instructional media for upload to ensure they meet compatibility requirements (video/multimedia files), as well as organization & presentation of course materials to support instructors / course managers in maintaining course structure.
• Support academic workflows associated with Government-designated systems, including class setup, enrollment, roster management, student record updates, and reporting; configure tools / features to support academic processes, assist in implementing approved workflows for course delivery, & identify opportunities to streamline academic processes.
• Support transition, migration, or retirement of Government-designated learning systems.
• Provide additional support for Government-designated learning capabilities during major academic events, system outages, upgrades, or operational surges.