LMS Integration & Customer Success Specialist

247Hire; Columbus (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

247Hire is seeking a candidate for integration support in Columbus, Ohio. This role involves conducting training sessions via Zoom, understanding McGraw Hill digital products like Connect and ALEKS, and managing customer integrations.

The ideal applicant has a Bachelor's Degree and familiarity with LMS platforms such as Blackboard or Canvas, along with experience in customer success. Strong communication skills are essential for assisting users of varying technical backgrounds.

Qualifications

• Bachelor's Degree required.
• Familiarity with McGraw Hill courseware solutions like Connect, ALEKS, and SIMnet.
• 1-2 years of experience in customer success or software implementation, preferably in higher education.

Responsibilities

• Conduct individual and group training sessions via Zoom to assist with LMS integrations.
• Develop understanding of McGraw Hills digital products, including Connect, SIMnet, and ALEKS.
• Manage integration process for new and returning customers.

Skills

Customer success experience

Communication skills

Presentation skills

Education

Bachelor's Degree

Tools

LMS platforms (Blackboard, Canvas, D2L, Moodle)

Job description

247Hire is seeking a candidate for integration support in Columbus, Ohio. This role involves conducting training sessions via Zoom, understanding McGraw Hill digital products like Connect and ALEKS, and managing customer integrations.

The ideal applicant has a Bachelor's Degree and familiarity with LMS platforms such as Blackboard or Canvas, along with experience in customer success. Strong communication skills are essential for assisting users of varying technical backgrounds.