Integration Specialist

247Hire; Columbus (OH); Hybrid; USD 50,000 - 70,000; Full time

Job summary

247Hire is seeking a candidate for integration support in Columbus, Ohio. This role involves conducting training sessions via Zoom, understanding McGraw Hill digital products like Connect and ALEKS, and managing customer integrations.

The ideal applicant has a Bachelor's Degree and familiarity with LMS platforms such as Blackboard or Canvas, along with experience in customer success. Strong communication skills are essential for assisting users of varying technical backgrounds.

Qualifications

• Bachelor's Degree required.
• Familiarity with McGraw Hill courseware solutions like Connect, ALEKS, and SIMnet.
• 1-2 years of experience in customer success or software implementation, preferably in higher education.

Responsibilities

• Conduct individual and group training sessions via Zoom to assist with LMS integrations.
• Develop understanding of McGraw Hills digital products, including Connect, SIMnet, and ALEKS.
• Manage integration process for new and returning customers.

Skills

Customer success experience

Communication skills

Presentation skills

Education

Bachelor's Degree

Tools

LMS platforms (Blackboard, Canvas, D2L, Moodle)

Job description

Responsibilities

• Conduct individual and group training sessions via Zoom to assist with Learning Management System (LMS) integrations.


• Develop a strong understanding of McGraw Hills digital products, including Connect, SIMnet, and ALEKS.


• Collaborate with sales teams to support customer retention and identify new business opportunities.


• Manage the integration process for both new and returning customers to ensure a smooth experience.


• Promptly follow up on meetings and resolve customer inquiries related to product integration.

Qualifications

• Bachelors Degree required.


• Familiarity with McGraw Hill courseware solutions like Connect, ALEKS, and SIMnet.


• Experience with major LMS platforms such as Blackboard, Canvas, D2L, or Moodle.


• 1-2 years experience in customer success or software implementation, preferably in higher education.


• Strong communication and presentation skills, with an ability to support users with varying technical backgrounds.