LMS Administrator – SuccessFactors/ServiceNow

K-Recruiting Life Sciences; Illinois; Hybrid; USD 65,000 - 90,000; Full time

Job summary

K-Recruiting Life Sciences seeks an LMS Administrator to provide day-to-day LMS operations for the Enterprise within SuccessFactors/Plateau. You will handle ServiceNow tickets, course setup, enrollments, reporting, and documentation, ensuring high-volume requests are resolved quickly and accurately.

The role collaborates with Learning Partners and the Enterprise Learning Optimization team to standardize processes, improve data quality, and deliver a better learner experience.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong technical knowledge and hands-on experience with SuccessFactors/Plateau LMS administration in a regulated environment.
• Hands-on experience troubleshooting SuccessFactors LMS issues.
• Experience supporting pharma/biotech training; strong understanding of GxP expectations for learning records.
• Proficiency with SuccessFactors LMS reporting and data quality practices; Excel skills a plus.
• Proficiency with Content Object and Item Creation in SuccessFactors LMS.
• Strong customer support orientation; proven ability to manage high request volumes with accuracy and clear communication.

Responsibilities

• Process and track requests via ServiceNow list; triage/escalate technical issues with HRIS/IT or enterprise LMS teams as required.
• Create, revise, and maintain training items, curricula, and learning plans in SuccessFactors/Plateau.
• Troubleshoot user access, assignment, and completion issues and communicate clear guidance to end users.
• Set up courses/sessions; manage enrollments, equivalencies, completions, and approvals.
• Configure and maintain assignment profiles/audience rules.
• Generate LMS reports
• Serve as a responsive point-of-contact for the Enterprise Learning Management Team; coordinate with Learning Partners when needed
• Partner with the Enterprise Learning Optimization team to deploy new learning solutions and ensure smooth LMS implementation.
• Communicate request status, timing, and impacts.
• Follow Enterprise Learning Management SOPs/Work Instructions, naming conventions, and metadata standards; maintain job aids/knowledge articles for repeatable execution and audit/inspection support (single mention).
• Participate in administrator forums/working groups to reinforce standards and share updates; recommend improvements to strengthen data quality and user experience.

Skills

LMS administration

SuccessFactors/Plateau

ServiceNow

Customer support

Data reporting

GxP knowledge

Education

Bachelor's degree or equivalent experience

Tools

Excel

SharePoint/Teams

Job description

K-Recruiting Life Sciences seeks an LMS Administrator to provide day-to-day LMS operations for the Enterprise within SuccessFactors/Plateau. You will handle ServiceNow tickets, course setup, enrollments, reporting, and documentation, ensuring high-volume requests are resolved quickly and accurately.

The role collaborates with Learning Partners and the Enterprise Learning Optimization team to standardize processes, improve data quality, and deliver a better learner experience.