Learning Management System Administrator

IntePros; Chicago (IL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

IntePros is seeking an experienced LMS Administrator to support a global biopharmaceutical organization. This role manages day-to-day administration of SAP SuccessFactors (Plateau) LMS, ensuring training records are accurate, assignments completed, and end users receive timely support.

The position is a 12-month contract with hybrid work in Kankakee, IL, with occasional onsite meetings. Responsibilities include managing ServiceNow LMS requests, configuring sessions, generating reports, and

Qualifications

• Hands-on SAP SuccessFactors LMS administration in a regulated environment.
• Experience troubleshooting SF LMS issues and user access problems.
• Experience in pharmaceutical/biotech or regulated industries.
• GxP training record compliance understanding.
• Experience creating Content Objects and Learning Items in SF LMS.
• Strong reporting and data quality skills within SF LMS.
• Excellent customer service and communication abilities.
• Ability to manage many requests with high accuracy.

Responsibilities

• Manage LMS requests through ServiceNow, ensuring timely responses.
• Troubleshoot user access, enrollments, completions, and issues.
• Create and maintain Learning Items, Courses, Curricula, and Plans.
• Configure sessions, enrollments, equivalencies, approvals, and records.
• Generate LMS reports; ensure data accuracy and integrity.
• Communicate status and timelines to stakeholders.
• Collaborate with Enterprise Learning teams for consistency.
• Support implementation of new learning solutions within the LMS.
• Follow SOPs, governance, and documentation standards.
• Maintain job aids and knowledge articles for audits.
• Participate in administrator forums and suggest improvements.

Skills

SAP SuccessFactors LMS

Troubleshooting SF LMS

Regulated industry exp

GxP compliance

Content Objects/Items

Reporting & data quality

Customer service

High volume management

Education

Bachelor's degree or equivalent

Tools

ServiceNow

SharePoint

Microsoft Teams

Veeva QDocs

SCORM

AICC

Job description

12-Month Contract | Hybrid (Kankakee, IL), occasional meetings in Kankakee, IL

IntePros is seeking an experienced LMS Administrator to support a global biopharmaceutical organization. This role is responsible for the day-to-day administration of the company's SAP SuccessFactors (Plateau) Learning Management System (LMS), ensuring training records are accurate, learning assignments are completed efficiently, and end users receive timely support.

This is an excellent opportunity for someone with hands-on SuccessFactors LMS administration experience who enjoys working in a fast-paced, service-oriented environment supporting enterprise learning initiatives.

Location

• Hybrid opportunity based in Kankakee, IL
• Candidates located within reasonable commuting distance are strongly preferred for occasional onsite meetings
• Initial recruiting efforts will focus on the Kankakee area, with broader geographic consideration if needed

Responsibilities

• Manage and resolve LMS requests submitted through ServiceNow
• Troubleshoot SuccessFactors LMS issues related to user access, assignments, completions, and enrollments
• Create, maintain, and update:
• Learning items
• Courses
• Curricula
• Learning plans
• Configure course sessions, enrollments, equivalencies, approvals, and completion records
• Generate LMS reports and ensure data accuracy and integrity
• Communicate request status and resolution timelines to internal stakeholders
• Partner with Enterprise Learning teams and Learning Partners to ensure consistent learning administration across the organization
• Support implementation of new learning solutions within the LMS
• Follow established SOPs, naming conventions, governance standards, and documentation requirements
• Maintain job aids and knowledge articles to support repeatable processes and audit readiness
• Participate in administrator forums and recommend process improvements that enhance the learner experience and improve data quality

Required Qualifications

• Bachelor's degree or equivalent professional experience
• Strong hands-on experience administering SAP SuccessFactors (Plateau) LMS in a regulated environment (this is the most important qualification)
• Experience troubleshooting SuccessFactors LMS issues
• Experience supporting learning administration within pharmaceutical, biotech, or other regulated industries
• Understanding of GxP requirements related to training records and compliance
• Experience creating Content Objects and Learning Items within SuccessFactors LMS
• Strong reporting and data quality experience within SuccessFactors LMS
• Excellent customer service, communication, and organizational skills
• Ability to manage a high volume of requests while maintaining exceptional accuracy

Preferred Qualifications

• Experience with SCORM and AICC content packaging/testing
• Experience with Veeva QDocs
• Experience using ServiceNow
• Familiarity with SharePoint and Microsoft Teams for documentation and knowledge management

What We're Looking For

Successful candidates will demonstrate:

• Exceptional attention to detail and commitment to data quality
• Strong customer service and stakeholder communication skills
• Ability to collaborate across multiple business functions
• A continuous improvement mindset with a focus on process optimization and operational excellence

If you have deep SAP SuccessFactors LMS administration experience and enjoy supporting enterprise learning operations in a regulated environment, we'd love to hear from you.