Applications Support Specialist (LMS Administrator – Commercial Training)

MSI Pharma; United States; On-site; USD 65,000 - 85,000; Part time

Job summary

A leading pharmaceutical company is seeking a contract LMS Administrator in King of Prussia, PA. The role involves managing daily LMS administration tasks within SAP SuccessFactors and producing compliance reports. Candidates should have experience with LMS tools, particularly SAP SuccessFactors, and possess strong reporting and Excel skills. Preferred candidates will have a Bachelor’s degree or relevant application support experience. This position may extend beyond December 2026.

Qualifications

• Experience with LMS administration in SAP SuccessFactors.
• Mastery of reporting and data analysis in Excel.

Responsibilities

• Manage LMS administration tasks within SAP SuccessFactors.
• Produce compliance and completion reports to ensure data accuracy.
• Collaborate with Commercial training teams on learning initiatives.

Skills

SAP SuccessFactors LMS

Reporting skills

Data quality

Excel skills

SCORM/AICC standards knowledge

ServiceNow

SharePoint

Power BI exposure

Education

Bachelor’s degree preferred

2–4 years of LMS/application support experience

Job description

Location: King of Prussia, PA

Engagement: Contract until December 2026 - possible extension

Key Responsibilities

• Manage day‑to‑day LMS administration within SAP SuccessFactors (items, curricula, learning plans, assignments)
• Set up courses, sessions, enrollments, completions, and approvals
• Track and process requests via ServiceNow/SharePoint
• Troubleshoot user issues related to access, assignments, and completions
• Produce compliance and completion reports; support data accuracy and validation
• Support Commercial training teams on learning initiatives and updates
• Maintain SOPs, naming conventions, and documentation for consistent processes

Hard Skills

• Experience with SAP SuccessFactors LMS (Plateau a plus)
• Strong reporting, data quality, and Excel skills
• Knowledge of SCORM/AICC standards
• Familiarity with ServiceNow, SharePoint, or Teams for request tracking
• Power BI exposure (preferred)

Soft Skills

• Service‑oriented, clear communicator, and stakeholder‑focused
• Strong attention to detail and accuracy
• Able to manage high‑volume requests efficiently
• Collaborative mindset and proactive problem‑solver
• Continuous improvement mindset

Education Requirements

• Bachelor’s degree preferred
• 2–4 years of LMS or application support experience may substitute for a degree