LMS Administrator

INSPYR Solutions; Kankakee (IL); On-site; USD 83,000 - 90,000; Full time

Job summary

INSPYR Solutions is seeking an LMS Administrator to provide day-to-day LMS support across the enterprise, focusing on SAP SuccessFactors/Plateau. You will handle ServiceNow tickets, course setup, enrollments, and reporting to improve learner experience.

The role requires troubleshooting, content creation, and collaboration with Learning Partners to ensure standardized, high-quality learning administration. Strong data quality and customer support are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• Hands-on experience with SuccessFactors/Plateau LMS administration in regulated environments.
• Experience troubleshooting SuccessFactors LMS issues.
• Experience supporting pharma/biotech training; understanding GxP for learning records.
• Proficiency with SuccessFactors LMS reporting and data quality; Excel a plus.
• Proficiency with Content Object and Item Creation in SuccessFactors LMS.
• Strong customer support orientation; able to handle high volumes with accuracy.

Responsibilities

• Process and track requests via ServiceNow; triage/escalate issues with HRIS/IT or LMS teams as required.
• Create, revise, and maintain training items, curricula, and learning plans in SuccessFactors/Plateau.
• Troubleshoot user access, assignment, and completion issues; communicate guidance to end users.
• Set up courses/sessions; manage enrollments, equivalencies, completions, and approvals.
• Configure and maintain assignment profiles/audience rules.
• Generate LMS reports.
• Serve as a responsive point-of-contact for the Enterprise Learning Management Team; coordinate with Learning Partners.
• Partner with Enterprise Learning Optimization to deploy new learning solutions and ensure smooth LMS implementation.
• Communicate request status, timing, and impacts.
• Follow SOPs/WIs; maintain job aids/knowledge articles for repeatable execution and audit support.
• Participate in administrator forums to reinforce standards and share updates; propose data-quality improvements.

Skills

ServiceNow

LMS administration

SuccessFactors/Plateau

Reporting

Customer support

Education

Bachelor's degree or equivalent experience

Tools

Plateau / SAP SuccessFactors

Job description

Title: LMS Administrator

Location: Kankakee, WI, remote, with proximity to the location for occasional onsite meetings.

Duration: 12+ Month Contract

Compensation: 60-65.26

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

The LMS Administrator provides day-to-day LMS operational and administrative support for the Enterprise within SAP SuccessFactors/Plateau.

The role centers on completing Service NOW tickets, which involves troubleshooting, item/course setup, curricula and assignment profiles, enrollments, reporting, and documentation.

The role addresses high-volume operational demand and reduces turnaround time for Enterprise LMS requests, freeing strategic capacity and improving the learner experience.

This role may also collaborate with Learning Partners across the enterprise, within the established governance model, to ensure adequate support and standardization of learning administration across the company.

1. Process and track requests via ServiceNow list; triage/escalate technical issues with HRIS/IT or enterprise LMS teams as required.


2. Create, revise, and maintain training items, curricula, and learning plans in SuccessFactors/Plateau.


3. Troubleshoot user access, assignment, and completion issues and communicate clear guidance to end users.


4. Set up courses/sessions; manage enrollments, equivalencies, completions, and approvals.


5. Configure and maintain assignment profiles/audience rules.


6. Generate LMS reports


7. Serve as a responsive point-of-contact for the Enterprise Learning Management Team; coordinate with Learning Partners when needed


8. Partner with the Enterprise Learning Optimization team to deploy new learning solutions and ensure smooth LMS implementation.


9. Communicate request status, timing, and impacts.


10. Follow Enterprise Learning Management SOPs/Work Instructions, naming conventions, and metadata standards; maintain job aids/knowledge articles for repeatable execution and audit/inspection support (single mention).


11. Participate in administrator forums/working groups to reinforce standards and share updates; recommend improvements to strengthen data quality and user experience.

Proven leadership, organizational and interpersonal skills as demonstrated by the following competencies:

• Detail & Data Quality Focus: Prevents assignment errors; ensures reliable reporting and record integrity.


• Stakeholder Orientation: Service-minded, responsive, and clear in communications.


• Collaboration & Influencing: Partner with Learning Partners and stakeholders to drive consistent execution.


• Continuous Improvement Mindset: Spots patterns, proposes fixes, and helps embed better practices via documentation and standards.

Requirements:

• Bachelor's degree or equivalent experience.


• Strong technical knowledge and hands-on experience with SuccessFactors/Plateau LMS administration in a regulated environment.


• Hands-on experience troubleshooting SuccessFactors LMS issues.


• Experience supporting pharma/biotech training; strong understanding of GxP expectations for learning records.


• Proficiency with SuccessFactors LMS reporting and data quality practices; Excel skills a plus.


• Proficiency with Content Object and Item Creation in SuccessFactors LMS.


• Strong customer support orientation; proven ability to manage high request volumes with accuracy and clear communication.

Preferred / Nice to Have's:

• Knowledge of SCORM/AICC packaging/testing (admin perspective).


• Experience with Veeva Qdocs application.


• Experience with ServiceNow workflows and SharePoint/Teams for SOPs, WIs, and knowledge management.

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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