LMS Administrator – Energy Training Programs

RFCUNY Research Foundation of the City University of New York; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

RFCUNY in New York, NY seeks an LMS Administrator to manage Blackboard LMS and Genius SIS, maintain course templates, and support program participants. This front-end role ensures data integrity and smooth delivery of online learning for the DCAS energy management initiative.

You will collaborate with the Program Coordinator and senior managers, provide technical support, maintain records, and develop processes to improve learner experience.

Qualifications

• Bachelor’s degree in Instructional Technology, Instructional Design, Organizational Development, or related preferred, OR High School diploma plus at least three years direct LMS/SIS experience.
• At least three years of full-time experience related to program administration support, preferably in higher education or professional learning and development.
• At least one year of working with a Learning Management System (LMS) or Student Information System (SIS) to generate and leverage user data for program marketing and improvement.
• Experience with the assessment, design, development, and implementation of digital learning and development solutions.
• Demonstrated experience using learning administration, data management or other reporting systems.
• Proven administrative abilities that include: Organizational skills, attention to detail, and ability to follow established processes.
• Ability to work independently and collaboratively in a fast-paced, demanding, and complex work environment; that involves complex assignments, managing multiple tasks, and rapidly adapting to changing situations and priorities.
• Proven track record of providing excellent customer service to all constituents.
• Working with a program sponsor to provide high-quality products, including marketing materials.
• Experience working with adult learners preferred.
• Experience with Blackboard and/or Genius preferred.
• Experience with Articulate 360 preferred.
• Proven ability to build and maintain supportive relationships with stakeholders, instructors and/or students.
• Strong written and oral communication skills.
• Intermediate to advanced technology proficiency in Microsoft Office and other data management tools.
• Knowledge of government operations and/or energy management initiatives programs preferred.

Responsibilities

• Generate a digital course catalog based on the training calendar created by the Program Coordinator.
• Manage the Learning Management System, ensuring data integrity, providing technical support, and facilitating the seamless delivery of online learning events to ensure compliance with ANSI/IACET standards.
• Provide technical support and guidance for the weekly registration report for the program sponsor, and support the management of course approvals and holds.
• Manage student registration processes via the Student Information System (SIS), including the registration page, automatic emails, and unique course enrollments.
• Maintain system records in the SIS, including: Course certificates, Learning path functionality, Templates for automatic emails, and Regular report generation.
• Post and maintain course content in the LMS, including: Course syllabi, Course requirements, Student handouts and instructor materials, e-Learning SCORM packages, Gradebooks and grading schema, and Course evaluations.
• Partner with the Learning and Development Program Managers to scope the content that should be posted for each course.
• Support learners with technical needs by maintaining internally and externally-facing FAQs and templates, and occasional direct support with excellent customer service.
• Keep track of learner course completions and provide communication about course requirements to students.
• Make recommendations for process improvements and enhancements to improve the learner experience.
• Maintaining SCORM packages that support self-directed training via the LMS.
• Assisting in the development of new program ideas to support energy training program alumni.
• Supporting special projects and/or initiatives.
• Other duties as assigned.

Skills

LMS administration

SIS data

Customer service

Data reporting

Blackboard/Genius

Articulate 360

MS Office

Adult learners

Stakeholder collaboration

Program administration

Education

Bachelor’s degree in Instructional Tech/ID/OD

High School diploma + 3 years LMS/SIS exp

Tools

Blackboard

Genius SIS

Articulate 360

Job description

RFCUNY in New York, NY seeks an LMS Administrator to manage Blackboard LMS and Genius SIS, maintain course templates, and support program participants. This front-end role ensures data integrity and smooth delivery of online learning for the DCAS energy management initiative.

You will collaborate with the Program Coordinator and senior managers, provide technical support, maintain records, and develop processes to improve learner experience.