Learning Programs Operations Lead

RFCUNY; New York, Northern (NY, KY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

RFCUNY is seeking a Program Operations Specialist to manage enrollment, scheduling, logistics, learner support, LMS administration, and operational reporting across training programs.

You will oversee end-to-end processes, coordinate ILT/VILT sessions, and produce stakeholder reports while ensuring monthly training metrics are up to date. This role reports to the Deputy Director of Program Management and supports DHS-related learning initiatives.

Qualifications

• A bachelor's degree with three (3) years of full-time experience directly related to program coordination supporting large-scale learning or professional development programs.
• An associate’s degree with four (4) years of full-time experience with program coordination supporting large-scale learning or professional development programs.
• Experience utilizing learning management systems and reporting platforms to support learning programs.
• Strong problem-solving abilities to independently resolve routine and complex issues.
• Excellent written, verbal, presentation, and interpersonal communication skills, with the ability to present information effectively to diverse audiences.
• Strong organizational skills, attention to detail, and ability to keep accurate records.
• Proven ability to build and maintain relationships with program partners, facilitators, and learners.
• Ability to take initiative and perform work both independently and collaboratively.
• Competence in adapting to changing situations and priorities.
• Strong computer skills and proficiency in Microsoft Office (Word, Excel, and PowerPoint).

Responsibilities

• Manage setup, maintenance, and content uploads for e-learning, ILT, VILT, and curricula within the LMS.
• Conduct final quality assurance and readiness activities for courses and curricula within the LMS.
• Manage end-to-end enrollment processes for course offerings.
• Plan, schedule, and coordinate logistics for ILT and VILT sessions.
• Execute pre-launch review and launch preparation activities, including coordinating launch strategy and creating evaluation links and QR codes.
• Set up level 2 pre- and post-training assessments in the LMS.
• Support ILT classroom preparation and readiness.
• Produce and distribute stakeholder reports on enrollment, attendance, and learning outcomes.
• Maintain and update monthly training metrics within reporting platforms.
• Serve as the primary point of contact for training inquiries and learner support.
• Support development, testing, and implementation of operational solutions and process improvements.
• Lead special projects and perform other duties as assigned.

Skills

Problem-solving

Communication skills

Interpersonal communication

Organization

Relationship building

Initiative

Adaptability

Time management

Computer skills

Microsoft Office

Education

Bachelor's degree with 3 years experience

Associate’s degree with 4 years experience

Tools

Microsoft Office

LMS platforms

Reporting platforms

Job description

RFCUNY is seeking a Program Operations Specialist to manage enrollment, scheduling, logistics, learner support, LMS administration, and operational reporting across training programs.

You will oversee end-to-end processes, coordinate ILT/VILT sessions, and produce stakeholder reports while ensuring monthly training metrics are up to date. This role reports to the Deputy Director of Program Management and supports DHS-related learning initiatives.