LMS Administrator (Cornerstone LMS)

Kelly; United States; Remote; USD 56,000 - 76,000; Full time

Job summary

Kelly is seeking a Learning and Development Consultant to act as the enterprise LMS administrator and primary administrator for Cornerstone. You will partner with HR COEs, business units, and employees to optimize workflows, maintain SLAs, and drive continuous process improvements.

The role focuses on completing course creation, curriculum review, and reporting to support decision-making, while ensuring data accuracy and confidentiality in HR systems.

Qualifications

• 7+ years of LMS and learning content/tool administration experience.
• 3+ years with learning and development tools such as Articulate, Camtasia, Captivate, Canva, Mentimeter, Udemy, LinkedIn Learning, Synthesia, etc.
• Experience with HRIS systems and case management tools.
• Experience in HR shared services and HR operations preferred.
• Understanding of centralized service delivery, SLA’s, and process optimization principles.

Responsibilities

• Serve as the first-line contact for inquiries specific to the Learning and Development system (Cornerstone LMS) via the Service Now case management system.
• Troubleshoot and resolve employee issues; escalate as needed.
• Maintain accurate and complete documentation in Service Now case management system.
• Serve as LMS (Cornerstone) primary Administrator for enterprise.
• Support learning, development and training projects, such as course creation and curriculum review.
• Maintain service-level agreements (SLAs) and KPIs for all L&D processes.
• Support audit activities and ensure compliance with organizational training requirements.
• Identify recurring issues and propose improvements to streamline the L&D processes.

Skills

LMS Administration

ServiceNow

Stakeholder Management

Data Analysis

Documentation

Education

Bachelor's degree in related field

Master’s degree preferred

Tools

Cornerstone LMS

Articulate

Camtasia

Captivate

Canva

Mentimeter

Udemy

LinkedIn Learning

Synthesia

Job description

Job Title: Learning and Development Consultant

Location: REMOTE

Shift: Mon - Fri: 8am - 5pm ET

Pay Rate: $48 per hour

W2 contract only (NO C2C)

Job Description:

The Learning & Development Consultant within the Learning & Development organization is responsible for delivering a consistent and positive employee experience by applying sound judgment, strong problem‑solving skills, and deep knowledge of the Learning & Development systems and processes. The Learning & Development Consultant serves as a key liaison between HR Centers of Excellence (COEs), business units, and employees, driving process improvements, leveraging LMS and case management technology, and maintaining service-level agreements (SLAs). Additionally, the role focuses on optimizing workflows, ensuring accuracy and timeliness of transactions, and fostering a culture of continuous improvement and customer service. This role will serve as our enterprise LMS administrator.

Core Responsibilities:

• Serve as the first-line contact for inquiries specific to the Learning and Development system (Cornerstone LMS) via the Service Now case management system.
• Troubleshoot and resolve employee issues; escal
• Maintain accurate and complete documentation in Service Now case management system.
• Serve as LMS (Cornerstone) primary Administrator for enterprise.
• Support learning, development and training projects, such as course creation and curriculum review.
• Maintain service-level agreements (SLAs) and key performance indicators (KPIs) for all L&D processes.
• Support audit activities and ensure compliance with organizational training requirements.
• Identify recurring issues and propose improvements to streamline the L&D processes.
• Partner with the Learning & Development team to implement system enhancements and optimize functionality.
• Contribute to knowledge base content, FAQs, and process documentation.
• Ensure a positive and consistent employee experience.
• Maintain accuracy and confidentiality of employee data within HR systems.
• Generate and analyze reports to track performance, identify trends, and support decision-making.
• Additional duties as assigned.

Qualifying Experience:

• Bachelor’s degree in related discipline; master’s degree preferred
• 7+ years of related experience in LMS and learning content / tool administration, preferably Cornerstone LMS
• 3+ years’ experience with learning and development tools such as Articulate, Camtasia, Captivate, Canva, Mentimeter, Udemy, LinkedIn Learning, Synthesia, etc.
• Experience with HRIS systems and case management tools.
• Experience in HR shared services and HR operations preferred.
• Combination of relevant education and experience.
• Understanding of centralized service delivery, SLA’s, and process optimization principles.
• Strong ability to analyze data, identify trends, and implement process improvements.
• Excellent verbal and written communication skills for interacting with employees, stakeholders, and leadership.
• Skilled in managing projects, timelines, and cross-functional initiatives.
• Competence in HR systems, reporting tools, and Microsoft Office Suite.
• Ability to deliver a positive employee experience and resolve escalated issues effectively.
• Capacity to manage change, prioritize tasks, and work in a fast-paced, dynamic environment.
• Ability to build strong relationships with HR Centers of Excellence, business units, and external vendors.
• Maintain strict confidentiality and integrity when handling sensitive employee information.
• Ability to identify opportunities for automation and efficiency.
• Must have a dedicated, quiet work environment optimal for remote working environment.
• Internet speeds of 100Mpbs or more
• Inside working conditions.
• No environmental hazards indicated for this classification.
• Minimal travel may be required; advanced notice will be provided. (This will only be once they become a FT employee)