LLM‑Driven Customer Intelligence Lead

R/GA; New York (NY); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k plan

Pre-tax commuter benefits

Employee discount

Disability leave

Job summary

D.S. & Durga is seeking a Manager, Customer Intelligence & AI to build a unified, data‑driven view of the customer across DTC, retail, social and campaigns.

You’ll own the analytics roadmap, fusion of sources, and LLM‑driven insights with independence from existing silos. Reporting to the CMO, you’ll shape strategy with senior marketing and commercial teams, embedding intelligence into product launches, pricing and campaigns, while training models and automating reporting as a one‑person

Qualifications

• 5 to 8 years of experience in consumer insights, customer analytics, business intelligence or a closely related field.
• Experience in prestige beauty, fragrance, luxury or a high-growth consumer brand — in-house or at a leading insights or strategy consultancy.
• Strong command of both quantitative and qualitative approaches to understanding consumers.
• Proficiency with analytics platforms, CRM systems and data visualization tools.
• Genuinely LLM-efficient: hands-on experience training, fine-tuning, prompting and directing models and agents to do real analytical and operational work — not just familiarity with AI tools at a surface level.
• Experience presenting insights to senior leadership and translating data into clear strategic recommendations.
• Comfort operating as a shared resource across multiple functions, with a dotted-line relationship to a function head.

Responsibilities

• Build unified, omni-channel customer view based on purchasing behavior, basket data, lifetime value, frequency, channel preference, and product affinity.
• Deliver SKU-level intelligence — what's selling, where, at what price point, in which channel, and why.
• Own monthly dashboard and reporting, giving leadership a consistent view of performance and trends.
• Integrate social, web, DTC, and retail data sources into a single intelligence framework.
• Develop customer segmentation reflecting audience strategy and data reality.
• Train and direct AI models and agents to automate reporting and surface insights.
• Track brand health — awareness, consideration, sentiment, and share of voice across markets.
• Lead competitive benchmarking and category trend monitoring.
• Monitor AI visibility in AI-generated search and recommendations.
• Partner with Global Marketing on consumer research initiatives.
• Track cultural trend signals relevant to the brand's world.

Skills

LLM fluency

Analytical thinking

Communication

Data storytelling

Automation with AI

Tools

MS Office

AI/LLM tools

Model training & fine-tuning

Agent-driven workflows

Job description

D.S. & Durga is seeking a Manager, Customer Intelligence & AI to build a unified, data‑driven view of the customer across DTC, retail, social and campaigns.

You’ll own the analytics roadmap, fusion of sources, and LLM‑driven insights with independence from existing silos. Reporting to the CMO, you’ll shape strategy with senior marketing and commercial teams, embedding intelligence into product launches, pricing and campaigns, while training models and automating reporting as a one‑person