AI-Driven Customer Intelligence Lead

D.S. & DURGA; New York (NY); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer-paid life insurance

401(k) plan

Pre-tax commuter benefits

Quarterly gratis

Employee discount

Long-term & short-term disability

Job summary

D.S. & Durga, a Brooklyn fragrance house, seeks a Manager of Customer Intelligence & AI to build a unified, data-driven view of the customer across marketing, retail, and digital channels.

This role will train AI models, unify disparate sources, and guide campaigns, pricing, and innovation with evidence-based insights. The position reports to the CMO and collaborates with the Global Marketing & Innovation team.

Qualifications

• 5 to 8 years of experience in consumer insights, customer analytics, or a related field.
• Experience in prestige beauty, fragrance, luxury or a high-growth consumer brand.
• Strong command of both quantitative and qualitative approaches to understanding consumers.

Responsibilities

• Build one unified, omni-channel customer view based on real purchasing behavior, basket data, lifetime value, frequency, channel preference, and product affinity.
• Deliver SKU-level intelligence—what's selling, where, at what price point, in which channel, and why.
• Own monthly dashboard and reporting, giving leadership and teams a consistent view of business performance and customer behavior.
• Integrate social, web, DTC, and retail data sources into a single intelligence framework.
• Develop customer segmentation that reflects strategy and data reality, informing priorities.
• Train and direct AI models to automate reporting and accelerate analysis.
• Track brand health: awareness, consideration, sentiment, share of voice.
• Lead competitive benchmarking and category trend monitoring.
• Monitor AI visibility in AI-generated search and recommendations.
• Partner with Global Marketing on consumer research initiatives—surveys and studies.
• Track cultural trend signals relevant to the brand's world—music, travel, fragrance, design, literature.

Skills

LLM fluency

AI model training

Data integration

Dashboard development

Cross-functional collaboration

Tools

MS Office

CRM tools

Data visualization tools

Job description

D.S. & Durga, a Brooklyn fragrance house, seeks a Manager of Customer Intelligence & AI to build a unified, data-driven view of the customer across marketing, retail, and digital channels.

This role will train AI models, unify disparate sources, and guide campaigns, pricing, and innovation with evidence-based insights. The position reports to the CMO and collaborates with the Global Marketing & Innovation team.