Live Music Front of House Leader

ST JAMES LIVE LLC; Atlanta (GA); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Free food & snacks

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

ST JAMES LIVE LLC seeks a Front of House Manager for our live music venue in Atlanta. You will oversee all patron-facing operations during events, manage FOH staff, ensure outstanding service, safety, and smooth flow for guests and artists.

Responsibilities include coordinating with production, handling staff training, and maintaining a welcoming environment. Strong leadership, 5+ years in hospitality, and flexibility to work evenings and weekends are essential.

Qualifications

• Minimum of 5 years of experience in hospitality, event management, or venue operations.
• Proven leadership and team management skills.
• Strong problem-solving abilities and the capacity to stay calm under pressure.
• Excellent communication and customer service skills.
• Understanding of crowd management and basic security/safety procedures.
• Ability to work late nights, weekends, and holidays as required.

Responsibilities

• Oversee all FOH activities before, during, and after events, including doors, guest flow, seating areas, and post-show clearing.
• Coordinate with Production and Back-of-House staff to ensure event readiness.
• Conduct pre-show briefings to update FOH staff on event details, timelines, capacities, and safety considerations.
• Monitor crowd behavior and collaborate with Security to maintain a safe environment.
• Recruit, train, schedule, and supervise FOH team members.
• Provide ongoing coaching and performance feedback to ensure high service standards.
• Maintain proper staffing levels in line with expected event attendance and budget guidelines.
• Serve as the primary point of contact for guest concerns, accessibility needs, and escalated service issues.
• Ensure FOH staff deliver warm, professional, and efficient customer service.
• Ensure the FOH area is clean, organized, and well-maintained.
• Enforce venue safety policies, including emergency procedures, ID-checking, and compliance with alcohol service regulations.
• Conduct regular walk-throughs to identify hazards or maintenance needs.
• Assist with nightly reconciliation of server sales, ticketing reports, and inventory checks.
• Track FOH staff hours and reconcile nightly.
• Manage FOH wastes and contribute to cost control initiatives.
• Maintain strong communication with the General Manager, Production Manager, and Back-of-House staff.
• Participate in weekly operations meetings and contribute feedback for improving guest experience.

Skills

Leadership

Customer service

Event management

Communication

Crowd management

Problem solving

Hours flexibility

Job description

ST JAMES LIVE LLC seeks a Front of House Manager for our live music venue in Atlanta. You will oversee all patron-facing operations during events, manage FOH staff, ensure outstanding service, safety, and smooth flow for guests and artists.

Responsibilities include coordinating with production, handling staff training, and maintaining a welcoming environment. Strong leadership, 5+ years in hospitality, and flexibility to work evenings and weekends are essential.