FOH Lead for Live Events & Guest Experience

Stjamesliveatl; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

St. James Live and SJ Cafe & Cocktails is seeking a seasoned Front of House Manager to lead daily guest-facing operations in a live entertainment setting. You will partner with management, servers, bartenders, hosts and kitchen staff to ensure welcoming, organized service during both dining and events.

The ideal candidate brings restaurant/hospitality leadership, strong communication, and the ability to manage high-volume, fast-paced shifts while maintaining top-tier guest service.

Qualifications

• Previous restaurant, hospitality or venue management experience.
• Strong leadership and communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent guest-service and problem-solving skills.
• Strong organizational and time-management abilities.
• Understanding of restaurant service standards and FOH operations.
• Ability to lead and motivate a diverse team.
• Comfortable working in a live entertainment environment.
• Ability to stand and move throughout extended shifts.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coordinate servers, bartenders, hosts, food runners and bussers.
• Ensure guests receive professional, attentive and timely service.
• Monitor reservations, seating flow and table turnover.
• Conduct pre-shift meetings and communicate service expectations.
• Support staff during high-volume periods and live performances.
• Respond professionally to guest questions, concerns and service issues.
• Maintain awareness of food, beverage and entertainment offerings.
• Ensure service areas remain clean, organized and properly stocked.
• Coordinate with kitchen and bar teams to maintain efficient service.
• Assist with staff training, coaching and performance management.
• Help enforce company procedures, safety standards and alcohol-service policies.
• Assist with opening and closing procedures.
• Support management with scheduling, inventory and operational needs as assigned.

Skills

Front of house leadership

Communication

Guest service

Problem solving

Time management

Organizational skills

FOH operations

Job description

St. James Live and SJ Cafe & Cocktails is seeking a seasoned Front of House Manager to lead daily guest-facing operations in a live entertainment setting. You will partner with management, servers, bartenders, hosts and kitchen staff to ensure welcoming, organized service during both dining and events.

The ideal candidate brings restaurant/hospitality leadership, strong communication, and the ability to manage high-volume, fast-paced shifts while maintaining top-tier guest service.