FOH Operations Lead: Guest Experience & Growth

LiveAtTheBatteryAtlanta; Smyrna (GA); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Live! at the Battery Atlanta in Smyrna, GA seeks an experienced FOH Supervisor to lead front-of-house operations in a full-service restaurant/nightclub setting. You will ensure service standards, staff training, and compliance with health and safety guidelines.

The role includes scheduling, coordinating with management, managing guest interactions, and implementing service recovery guidelines to maximize guest satisfaction and profitability.

Qualifications

• High school diploma or equivalent required.
• Hospitality management degree preferred.
• Fluent English required; other languages a plus.

Responsibilities

• Ensure compliance with service standards and operating procedures.
• Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation.
• Plan and organize work.
• Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.
• Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Assist with creating innovative programs and promotions to market special menu items, increase sales, and increase guest patronage.
• Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
• Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
• Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
• Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) are in proper operational condition and cleaned on a regular basis.
• Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• May coordinate special events scheduled for the venue.

Skills

Communication

Customer service

Team leadership

Fluent English

Education

High school diploma or equivalent

Hospitality Management degree (preferred)

Job description

Live! at the Battery Atlanta in Smyrna, GA seeks an experienced FOH Supervisor to lead front-of-house operations in a full-service restaurant/nightclub setting. You will ensure service standards, staff training, and compliance with health and safety guidelines.

The role includes scheduling, coordinating with management, managing guest interactions, and implementing service recovery guidelines to maximize guest satisfaction and profitability.