Live Events AV & IT Technician

Gilley's; United States; On-site; USD 48,000 - 60,000; Full time

Job summary

Gilley’s Technology Department seeks a Technology Technician to install, operate, and maintain AV and IT systems across the property. You will support events, manage equipment, and ensure safe, reliable technology during operations and entertainment venues.

The role requires experience with audio/visual tech, strong customer service, and the ability to work independently or with a team, including nights and overtime. Join a busy venue focused on quality guest experiences.

Qualifications

• Must be at least 18 and able to obtain Level II KRGC Gaming License.
• 2-year technical or trade school degree in Audio/Video Production, IT or related field preferred.
• Minimum one year of direct customer contact experience, preferred.
• 2 years audio/visual or IT experience with projectors, DVD/VCR, karaoke machine, Midas M32 or equivalent.
• Proficient computer skills including Microsoft Office and Windows.
• Display professionalism; excellent verbal and written communication skills.
• Professional appearance as outlined in company handbook.
• Must be able to work independently and in a team.
• Available to work nights, weekends, holidays, and overtime as needed.

Responsibilities

• Install, configure, operate, maintain, and troubleshoot audio, video, projection, lighting, and multimedia equipment.
• Provide technical support for events, promotions, and property-wide operations.
• Perform routine inspection, preventive maintenance, and repairs on technology equipment and systems.
• Monitor system performance and respond to technology-related service requests.
• Maintain inventory of technology equipment, accessories, and supplies on property.
• Secure, transport, store, and document equipment before and after events.
• Assist with setup and breakdown of technology systems for special events and functions.
• Support computer hardware, peripheral devices, network-connected equipment, and user workstations.
• Maintain accurate maintenance logs, inventory records, and service documentation.
• Coordinate with vendors and service providers for equipment repairs and installations.
• Follow all company, regulatory, and gaming compliance requirements.
• Identify and report technology issues, safety concerns, or operational deficiencies to management.
• Provide professional and courteous service to guests, team members, and vendors at all times.
• Cross-train in other IT and Slot Technician areas.

Skills

Customer service experience

Strong communication

Professional appearance

Independent and team player

willing to work nights weekends OT

Education

Two-year technical or trade school degree in Audio/Video Production or IT

Tools

Video projectors

DVD/VCR

Karaoke machine

Midas M32

Microsoft Office

Windows OS

Job description

Gilley’s Technology Department seeks a Technology Technician to install, operate, and maintain AV and IT systems across the property. You will support events, manage equipment, and ensure safe, reliable technology during operations and entertainment venues.

The role requires experience with audio/visual tech, strong customer service, and the ability to work independently or with a team, including nights and overtime. Join a busy venue focused on quality guest experiences.