Live Event AV Technician (On Site)

Hargrove, Inc.; San Francisco (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Encore Global in San Francisco, CA is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. The role reports to an Operations Manager or Director of Event Technology.

The Technician will handle equipment setup and breakdown, maintain client relationships on-site, and troubleshoot equipment and software issues while adhering to company processes and paperwork.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Skills

Customer service

Hospitality experience

Audio-visual experience

Driver's license

DOT compliance

Education

High School Diploma

Associate’s degree preferred

Job description

Encore Global in San Francisco, CA is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. The role reports to an Operations Manager or Director of Event Technology.

The Technician will handle equipment setup and breakdown, maintain client relationships on-site, and troubleshoot equipment and software issues while adhering to company processes and paperwork.