Litigation Moderate Claims Adjuster - Remote (EST)

Allstate; United States; Remote; USD 47,000 - 82,000; Full time

Job summary

An established industry player is seeking a dedicated claims investigator to join their remote team. This role involves handling complex claims and providing exceptional customer service while ensuring accurate documentation and effective negotiation. Ideal candidates will have a strong background in bodily injury claims and excellent communication skills. Enjoy a competitive salary, comprehensive benefits from day one, and the opportunity to work from the comfort of your home. If you're a problem solver who thrives in a fast-paced environment, this position is perfect for you.

Benefits

Healthcare benefits

Retirement plans

Paid time off

Internet reimbursement

Licensing sign-on bonus

Qualifications

• 2 years of experience in handling 3rd Party Bodily Injury claims.
• Strong communication and negotiation skills are essential.

Responsibilities

• Investigate complex claims and determine coverage.
• Negotiate settlements and ensure accurate documentation.

Skills

3rd Party Bodily Injury claims handling

GA claims experience

Communication skills

Critical thinking

Negotiation skills

Knowledge of insurance policies

Claims evaluation tools

Education

Bachelor's degree

Tools

Claims evaluation platforms

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for seat belts, air bags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role involves investigating complex, represented claims, including uninsured or underinsured motorist (UM/UIM) claims in single or multi-car accidents, and moderate to major claims. The individual may also handle complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies). Responsibilities include taking recorded statements, resolving loss of use claims, making payments, and negotiating or referring bodily injury issues that cannot be resolved.

Roles and Responsibilities

1. Customer Service Expert: Demonstrate empathy, care, and empowerment, acting as a compassionate and clear partner in each claim.
2. The Investigator: Independently investigate claims by reviewing damages and interpreting policies to determine coverage.
3. The Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair claims process, respecting their communication preferences.
4. The Negotiator: Evaluate and negotiate claims settlements with various parties, employing effective tactics for challenging situations.
5. The Problem Solver: Utilize tools like estimate platforms and settlement systems efficiently in a fast-paced environment.
6. The Recorder: Ensure accurate documentation and policy execution to protect the company's financial interests.

Qualifications

• At least 2 years of 3rd Party Bodily Injury claims handling experience.
• 2-5 years of GA claims experience preferred.
• Bachelor's degree preferred.
• Proficient in communication skills, especially over the phone.
• Ability to work independently and remotely, managing time effectively.
• Knowledge of insurance policies, coverage, and liability determination.
• Strong critical thinking and negotiation skills.
• Familiarity with claims evaluation tools and platforms.

Remote Work Details

This is a permanent remote position within the United States, excluding California, Alaska, Hawaii, and Puerto Rico. Requirements include a dedicated home office, a minimum internet speed of 50 MB down/5 MB up, and appropriate workspace and equipment provided by Allstate, including an internet reimbursement of $80/month.

Licensing and Benefits

Licensing may be required within 60 days of hire, with support from the company. Eligible for a $1,000 licensing sign-on bonus if licensed. Benefits from Day 1 include healthcare, retirement, paid time off, and more, detailed at www.allstategoodlife.com.

Compensation

Annual salary ranges from $47,440 to $81,902.50, based on experience and qualifications. A background check is required.

Equal Opportunity Statement

Allstate is committed to diversity and inclusion. Discrimination based on any protected characteristic is prohibited. For more information, see the links provided for the EEOC and FMLA posters.