Litigation Moderate Claims Adjuster Sr Consultant - Remote (EST)

Allstate Insurance Company; Illinois; Hybrid; USD 57,000 - 101,000; Full time

Job summary

An established industry player is seeking a dedicated claims investigator to join their remote team. In this role, you will navigate complex claims, ensuring fair resolutions while demonstrating empathy and clarity to customers. With over 90 years of innovation, this company offers a supportive environment that prioritizes employee growth and customer satisfaction. You'll leverage your expertise in negotiation and critical thinking to manage a diverse range of claims, all while enjoying the flexibility of remote work. If you're ready to make a meaningful impact in the insurance industry, this opportunity is perfect for you.

Benefits

401K

Education reimbursement

Flexible scheduling

Ongoing training

Qualifications

• 3+ years of experience in handling 3rd Party Bodily Injury claims.
• Strong communication and negotiation skills are essential.

Responsibilities

• Investigate complex claims and negotiate settlements.
• Provide excellent customer service and maintain accurate documentation.

Skills

3rd Party Bodily Injury claims handling

Communication skills

Critical thinking

Negotiation skills

Knowledge of insurance policies

Education

Bachelor's degree

Tools

Claims evaluation tools

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts and airbags to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role involves investigating complex, represented claims, including uninsured or underinsured motorist (UM/UIM) claims in single or multi-car accidents, and handling moderate or major claims. The individual may also manage complex CPL claims or specialized claims such as business interruption, loss of income, or E&O policies. Responsibilities include taking recorded statements, resolving loss of use claims, making payments, negotiating, and settling or referring bodily injury issues that cannot be resolved.

Key Roles and Responsibilities

1. Customer Service Expert: Demonstrate compassion, clarity, and partnership in each claim, leading with empathy.
2. The Investigator: Independently investigate claims, review damages, and interpret policies to determine coverage.
3. The Effective Communicator: Use phone, email, and video chat to guide customers through a fair and efficient claims process, respecting their communication preferences.
4. The Negotiator: Evaluate and negotiate claim settlements with customers, vendors, and third parties, employing appropriate tactics for complex situations.
5. The Problem Solver: Utilize tools and critical thinking skills to efficiently complete claims in a fast-paced environment.
6. The Recorder: Ensure accurate documentation and policy execution to protect the company's financial interests.

Qualifications

• 3+ years of 3rd Party Bodily Injury claims handling experience
• 2-5 years of GA claims experience preferred
• Bachelor's degree preferred
• Proficient communication skills, especially over the phone
• Ability to work independently and remotely
• Knowledge of insurance policies, coverage, and liability
• Strong critical thinking and negotiation skills
• Familiarity with claims evaluation tools and platforms

Remote Work Details

This is a permanent remote role within the United States, excluding California, Alaska, Hawaii, and Puerto Rico. Requirements include a dedicated home office, minimum internet bandwidth of 50 MB down/5 MB up, and appropriate workspace and seating.

Benefits and Compensation

Allstate offers a comprehensive benefits package from Day 1, including competitive pay, flexible scheduling, ongoing training, and benefits like a 401K, education reimbursement, and more. Salary ranges from $57,500 to $100,212.50 annually, based on experience.