Litigation Moderate Claims Adjuster - Remote (EST)

Allstate Insurance; Illinois; Remote; USD 47,000 - 82,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Expert to join their remote team. In this role, you will investigate complex claims, utilizing your strong communication and negotiation skills to guide customers through the claims process. With a focus on empathy and problem-solving, you will ensure accurate documentation and protect the company's financial interests. This is an exciting opportunity to work in a dynamic environment that values diversity and inclusion, offering competitive pay and comprehensive benefits. If you are passionate about making a difference and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Connectivity reimbursement ($80/month)

Licensing sign-on bonus

Comprehensive health plans

Flexible scheduling

Training opportunities

Qualifications

• 2-5 years of GA claims experience preferred.
• Knowledge of insurance policies and liability.
• Ability to work independently and remotely.

Responsibilities

• Investigate complex claims and determine coverage.
• Negotiate settlements with customers and vendors.
• Ensure accurate documentation and policy execution.

Skills

3rd Party Bodily Injury claims handling

Communication skills

Critical thinking

Negotiation skills

Time management

Education

Bachelor's degree

Tools

Claims evaluation tools

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For over 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts and air bags to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role involves investigating complex, represented claims, primarily uninsured or underinsured motorist (UM/UIM) claims in single or multi-car accidents, and moderate to major claims. The individual may also handle complex CPL claims or specialized claims such as business interruption, loss of income, or E&O policies. Responsibilities include taking recorded statements, resolving loss of use claims, making payments, and negotiating or referring bodily injury issues that cannot be resolved.

Key Roles and Responsibilities

1. The Customer Service Expert: Demonstrate care, empowerment, and restoration by being compassionate, clear, and a committed partner in each claim, leading with empathy.
2. The Investigator: Independently investigate claims by reviewing damages and interpreting policies to determine coverage.
3. The Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, respecting their communication preferences.
4. The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, and third-party carriers, employing appropriate tactics for challenging situations.
5. The Problem Solver: Utilize tools and critical thinking skills to efficiently handle claims in a fast-paced environment.
6. The Recorder: Ensure accurate documentation and policy execution to protect the company's financial interests.

Qualifications

• At least 2 years of 3rd Party Bodily Injury claims handling experience.
• 2-5 years of GA claims experience preferred.
• Bachelor's degree preferred.
• Proficient communication skills, especially over the phone.
• Ability to work independently and remotely with effective time management.
• Knowledge of insurance policies, coverage, and liability.
• Strong critical thinking and negotiation skills.
• Familiarity with claims evaluation tools and platforms.

Remote Work Details

This is a permanent remote, home-based role within the United States, excluding California, Alaska, Hawaii, and Puerto Rico. Requirements include a dedicated workspace, minimum internet bandwidth (50 MB down/5 MB up), and appropriate work setup. Allstate provides necessary equipment and connectivity reimbursement ($80/month).

Licensing and Benefits

Some roles may require obtaining an adjuster or appraiser license within 60 days of hire, with support from the company. A licensing sign-on bonus of $1,000 may be available if applicable licenses are held. Benefits include competitive pay, flexible scheduling, training, and comprehensive health and retirement plans. Visit www.allstategoodlife.com for more information.

Additional Information

Salary ranges from $47,440 to $81,902.50 annually, based on experience. Allstate is committed to diversity and inclusion, offering a supportive environment that values connection and belonging.