Litigation Moderate Claims Adjuster Sr Consultant - Remote (EST)

Allstate Insurance Company; Illinois; Hybrid; USD 57,000 - 101,000; Full time

Job summary

An established industry player is seeking a dedicated claims investigator to join their remote team. This role involves handling complex claims with empathy and expertise, ensuring a seamless experience for customers. You'll leverage your critical thinking and negotiation skills to resolve claims while maintaining accurate documentation. Enjoy comprehensive benefits from day one and the chance to earn a licensing bonus. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Laptop and monitors

Connectivity reimbursement

Comprehensive healthcare benefits

Paid time off

Retirement plans

Qualifications

• 3+ years of experience in handling 3rd Party Bodily Injury claims.
• Strong communication and negotiation skills are essential.

Responsibilities

• Investigate complex claims and determine coverage.
• Negotiate settlements and document claims accurately.

Skills

3rd Party Bodily Injury claims handling

Communication skills

Critical thinking

Negotiation skills

Insurance policy familiarity

Education

Bachelor's degree

Tools

Claims evaluation tools

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for seat belts and air bags to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role involves investigating complex, represented claims, including uninsured or underinsured motorist (UM/UIM) claims in single or multi-car accidents, as well as moderate or major claims. The individual may also handle complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies). Responsibilities include taking recorded statements, resolving loss of use claims, making payments, and negotiating or referring bodily injury claims that cannot be resolved.

Roles and Responsibilities

1. Customer Service Expert: Demonstrate care, empowerment, and restoration by being compassionate, clear, and a committed partner in each claim, leading with empathy.
2. The Investigator: Independently investigate casualty claims, reviewing damages and interpreting policies to determine coverage.
3. The Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, respecting their communication preferences.
4. The Negotiator: Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants, using appropriate tactics for challenging situations.
5. The Problem Solver: Utilize tools and critical thinking skills to efficiently complete claims in a fast-paced environment.
6. The Recorder: Ensure accurate documentation and execute policies to protect the company financially.

Qualifications

• Minimum of 3+ years of 3rd Party Bodily Injury claims handling experience.
• 2-5 years of GA claims experience preferred.
• Bachelor's degree preferred.
• Proficient communication skills, especially over the phone.
• Ability to work independently and remotely, managing time effectively.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and negotiation skills.
• Knowledge of claims evaluation tools and platforms.

Remote Work Details

This is a permanent remote role within the United States, excluding California, Alaska, Hawaii, and Puerto Rico. Requirements include a dedicated home office, minimum internet bandwidth of 50 MB down/5 MB up, and appropriate workspace.

What Allstate Provides

• Equipment including laptop, monitors, headset, keyboard, and mouse.
• Connectivity reimbursement of $80/month.

Licensing and Bonuses

• Possibility of obtaining required licenses within 60 days of hire, with support from the company.
• Potential $1,000 licensing sign-on bonus for active licenses.

Benefits

Comprehensive benefits from Day 1, including healthcare, retirement, paid time off, and more. Visit www.allstategoodlife.com for details.

Additional Information

Role salary ranges from $57,500 to $100,212.50 annually, based on experience. A background check is required. Allstate promotes diversity and inclusion and is an equal opportunity employer.