Litigation Moderate Claims Adjuster Sr Consultant - Remote (EST)

Allstate; United States; Remote; USD 57,000 - 101,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Expert to join their remote team. In this role, you will investigate complex claims, ensuring empathy and clarity in communication with clients. Your negotiation skills will be crucial as you lead discussions with claimants and vendors. This position offers a competitive salary, flexible scheduling, and comprehensive benefits, including a generous licensing bonus. If you thrive in a remote environment and have a passion for helping others, this opportunity is perfect for you.

Benefits

Laptop and monitors

Connectivity reimbursement

401K

Education reimbursement

Flexible scheduling

Qualifications

• 3+ years of experience in handling 3rd party bodily injury claims.
• Strong communication skills, especially over the phone.

Responsibilities

• Investigate casualty claims and determine coverage.
• Negotiate claims settlements with various stakeholders.

Skills

3rd Party Bodily Injury claims handling

Communication skills

Critical thinking

Negotiation skills

Familiarity with insurance policies

Education

Bachelor's degree

Tools

Claims evaluation tools

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For over 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for seat belts and airbags to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role involves investigating complex, represented claims, including uninsured or underinsured motorist (UM/UIM) claims in single or multi-car accidents, and moderate to major claims. The individual may also handle complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies). Responsibilities include taking recorded statements, resolving loss of use claims, making payments, and negotiating and settling or referring bodily injury issues that cannot be resolved.

Key Roles and Responsibilities

1. The Customer Service Expert: Demonstrate care, empowerment, and restoration by being compassionate, clear, and a committed partner in each Casualty claim, leading with empathy.
2. The Investigator: Independently investigate casualty claims by reviewing damages and interpreting policies to determine coverage.
3. The Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, respecting their communication preferences.
4. The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, using appropriate tactics for challenging situations.
5. The Problem Solver: Utilize tools like estimate platforms and settlement systems efficiently, applying critical thinking skills.
6. The Recorder: Ensure timely and accurate documentation of each claim in the claims system, protecting the company's financial interests.

Qualifications

• At least 3 years of 3rd Party Bodily Injury claims handling experience.
• 2-5 years of GA claims experience preferred.
• Bachelor's degree preferred.
• Proficient communication skills, especially over the phone.
• Ability to work independently and remotely, managing time effectively.
• Familiarity with insurance policies, coverage, and liability.
• Strong critical thinking and negotiation skills.
• Knowledge of claims evaluation tools and platforms.

Remote Work Details

This is a permanent remote, home-based role within the United States, excluding California, Alaska, Hawaii, and Puerto Rico. Requirements include a dedicated home office, internet bandwidth of at least 50 MB down/5 MB up, and appropriate work setup.

What Allstate Provides

• Equipment such as a laptop, monitors, headset, keyboard, and mouse.
• Connectivity reimbursement of $80/month.

Licensing and Bonuses

Depending on the role, obtaining an adjuster and/or appraiser license within 60 days may be required. A $1,000 licensing sign-on bonus may be available for active licenses.

Benefits

Includes competitive pay, flexible scheduling, training, and comprehensive benefits like 401K, education reimbursement, and more. Visit www.allstategoodlife.com for details.

Additional Information

Role compensation ranges from $57,500 to $100,212.50 annually, based on experience. Allstate is committed to diversity and inclusion and generally does not sponsor visas. We promote equal employment opportunity and prohibit discrimination based on various protected statuses.