Litigation Moderate Claims Adjuster - Remote (EST)

Allstate Insurance Company; Illinois; Hybrid; USD 47,000 - 82,000; Full time

Job summary

An innovative firm is seeking a dedicated claims investigator to join their remote team. This role involves managing complex casualty claims, demonstrating exceptional customer service, and utilizing strong negotiation skills to settle claims effectively. Ideal candidates will have experience in 3rd party bodily injury claims and possess the ability to work independently in a fast-paced environment. With a focus on professional growth, the company offers competitive pay, ongoing training, and a supportive work-life balance. Join a team that values diversity and inclusion while making a meaningful impact in the insurance industry.

Benefits

Technology package including laptop and monitors

Monthly internet reimbursement of $80

401K

Education reimbursement

Flexible scheduling

Ongoing training and career development

Qualifications

• 2+ years of experience in handling bodily injury claims.
• Strong communication and negotiation skills are essential.

Responsibilities

• Investigate and manage complex casualty claims independently.
• Negotiate settlements with various stakeholders.

Skills

3rd Party Bodily Injury claims handling

Communication skills

Critical thinking

Negotiation skills

Time management

Knowledge of insurance policies

Education

Bachelor's degree

Tools

Claims evaluation tools

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts, air bags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role involves investigating complex, represented claims, including uninsured or underinsured motorist (UM/UIM) claims in single or multi-car accidents, and handling moderate to major claims. The individual may also manage complex CPL claims or specialized claims such as business interruption, loss of income, and E&O policies. Responsibilities include taking recorded statements, resolving loss of use claims, making payments, and negotiating and settling or referring bodily injury issues that cannot be resolved.

Key Roles:

1. Customer Service Expert: Demonstrate compassion, empower, and restore, communicating clearly and empathetically to each Casualty claim.
2. Investigator: Independently investigate casualty claims by reviewing damages and interpreting policies to determine coverage.
3. Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair, and transparent claims process, respecting their communication preferences.
4. Negotiator: Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants, following legal and business standards.
5. Problem Solver: Use tools and critical thinking to efficiently handle claims in a fast-paced environment.
6. Recorder: Maintain accurate documentation in the claims system to protect the company's financial interests.

Qualifications

• At least 2+ years of 3rd Party Bodily Injury claims handling experience.
• 2-5 years of GA claims experience preferred.
• Bachelor's degree preferred.
• Proficient communication skills, especially over the phone.
• Ability to work independently and remotely with effective time management.
• Knowledge of insurance policies, coverage, and liability determination.
• Strong critical thinking and negotiation skills.
• Familiarity with claims evaluation tools and platforms.

Remote Work Details

This is a permanent remote, home-based role within the United States, excluding California, Alaska, Hawaii, and Puerto Rico. Requirements include a dedicated workspace, minimum internet bandwidth of 50 MB down/5 MB up, and appropriate work furniture.

Company Support

• Technology package including laptop, monitors, headset, keyboard, and mouse.
• Monthly internet reimbursement of $80.

Licensing

Employment may require obtaining an adjuster or appraiser license within 60 days of hire, with support from the company. A $1,000 licensing sign-on bonus may be available for active licenses.

Benefits

• Competitive pay, ongoing training, and career development.
• Flexible scheduling and work/life balance support.
• Comprehensive benefits including 401K, education reimbursement, and more.

Additional Information

Salary range: $47,440 to $81,902.50 annually, based on experience. The role includes a background check. Allstate promotes diversity and inclusion and generally does not sponsor visas. Equal employment opportunity policies are in place, and legal notices are provided for compliance.