Litigation Moderate Claims Adjuster Sr Consultant - Remote (EST)

Allstate Insurance; Illinois; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated claims investigator to join their remote team. This role focuses on handling complex claims, including uninsured motorist cases, while ensuring a compassionate customer experience. The ideal candidate will leverage strong communication and negotiation skills to navigate challenging situations effectively. With a commitment to flexibility and independence, this position offers the chance to work from home while receiving comprehensive support and benefits. If you are passionate about making a difference in people's lives during their times of need, this opportunity is perfect for you.

Benefits

Equipment provided (laptop, monitors, headset)

Connectivity reimbursement ($80/month)

Licensing sign-on bonus ($1,000)

Qualifications

• 3+ years of experience in 3rd Party Bodily Injury claims handling.
• Strong communication and negotiation skills are essential.

Responsibilities

• Investigate and resolve complex claims, ensuring clear communication.
• Negotiate settlements with various stakeholders while maintaining records.

Skills

3rd Party Bodily Injury claims handling

GA claims experience

Proficient communication skills

Independent work and time management

Critical thinking and negotiation skills

Knowledge of claims evaluation tools

Education

Bachelor's degree

Tools

Claims evaluation tools

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts, airbags, and graduated driving laws to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role involves investigating complex, represented claims, typically including uninsured or underinsured motorist (UM/UIM) claims in single or multi-car accidents, and moderate to major claims. The individual may also handle complex CPL claims or specialized claims, such as business interruption, loss of income, or E&O policies. Responsibilities include taking recorded statements, resolving loss of use claims, making payments, and negotiating or referring bodily injury issues that cannot be resolved.

Key Roles and Responsibilities

1. Customer Service Expert: Demonstrate care, empowerment, and restoration by being compassionate, clear, and a committed partner in each claim, leading with empathy.
2. The Investigator: Independently investigate casualty claims by reviewing damages and interpreting policies to determine coverage.
3. The Effective Communicator: Use phone, email, and video chat to assist customers through a fast, fair, and easy claims process, respecting their communication preferences.
4. The Negotiator: Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants, employing legal and business standards and tactics for challenging situations.
5. The Problem Solver: Utilize tools like estimate platforms and job aids to efficiently handle claims in a fast-paced environment, applying critical thinking skills.
6. The Recorder: Ensure financial protection by executing policies accurately and maintaining clear records in the claims system, completing timely documentation.

Qualifications

• Minimum 3+ years of experience handling 3rd Party Bodily Injury claims.
• 2-5 years of GA claims experience preferred.
• Bachelor's degree preferred.
• Proficient communication skills, especially over the phone.
• Ability to work independently and remotely with effective time management.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and negotiation skills.
• Knowledge of claims evaluation tools and platforms.

Remote Work Details

This is a permanent remote, home-based position within the U.S., excluding California, Alaska, Hawaii, and Puerto Rico. Requirements include a dedicated home office, minimum internet bandwidth of 50 MB down/5 MB up, and appropriate workspace and seating.

What Allstate Provides

• Equipment including laptop, monitors, headset, keyboard, and mouse.
• Connectivity reimbursement of $80/month.

Licensing and Sign-On Bonus

• Possibility of obtaining necessary licenses within 60 days, with support from the company.
• Potential $1,000 licensing sign-on bonus for active licenses.

Benefits

Includes competitive pay, flexible scheduling, comprehensive health and retirement benefits, and ongoing training. Visit www.allstategoodlife.com for more information.