Litigation Claims Specialist — General Liability (Hybrid/Remote)

Zurich NA; Augusta (ME); Hybrid; USD 60,000 - 98,000; Full time

Job summary

Zurich North America is seeking a Litigated Claims Specialist to manage and resolve moderate to high-exposure commercial general liability claims. You will work with internal and external counsel, underwriters, and risk professionals to drive results.

The role emphasizes ownership of claims portfolios, strategic litigation planning, and adherence to regulatory standards while delivering exceptional service to clients. Hybrid work options are available across multiple U.S. offices.

Qualifications

• Bachelor’s Degree and 3+ years of experience in Claims or Insurance
• Zurich Certified Insurance Apprentice, including an associate degree, with 5+ years of experience in Claims or Insurance
• Completion of Zurich Claims Training Program with 2+ years of experience in Claims or Insurance
• High School Diploma or Equivalent with 5+ years of experience in Claims or Insurance
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office

Responsibilities

• Handle complex litigated claims from start to finish with a focus on quality, efficiency, and service excellence.
• Partner closely with internal and external counsel, underwriters, and risk professionals.
• Provide clear, timely communication to customers and stakeholders throughout the claim process.
• Ensure claims are handled in accordance with regulatory standards and company protocols.

Skills

Microsoft Office Proficiency

Verbal & written communication

Analytical thinking

Team collaboration

Litigation management

Education

Bachelor's Degree in Claims or Insurance

Zurich Certified Insurance Apprentice

Zurich Claims Training Program

High School Diploma with 5+ years experience in Claims/Insurance

Job description

Zurich North America is seeking a Litigated Claims Specialist to manage and resolve moderate to high-exposure commercial general liability claims. You will work with internal and external counsel, underwriters, and risk professionals to drive results.

The role emphasizes ownership of claims portfolios, strategic litigation planning, and adherence to regulatory standards while delivering exceptional service to clients. Hybrid work options are available across multiple U.S. offices.