Listing Concierge

Own Real Estate; Millbrae (CA); Hybrid; USD 50,000 - 85,000; Full time

Benefits offered by this job

Performance bonuses

Benefits

Job summary

OWN Real Estate in Millbrae, CA is seeking a Listing Concierge to be the connective tissue between sellers and our team. This role focuses on relationship-building from the initial consultation through the home's live listing, not admin work.

You will shadow the Lead Listing Agent, manage follow-up with clients, and coordinate with the Listing Coordinator to keep vendors, showings, and disclosures in sync, while building scalable communication systems.

Qualifications

• Warm, natural communicator who makes people feel heard.
• Detail-oriented and reliable; tracks every follow-up.
• Able to represent the Lead Listing Agent’s voice in client conversations.
• Enjoys building systems and processes; seeks better ways to stay in touch.
• No specific license required; relevant experience is welcome in resume/cover letter.

Responsibilities

• Shadow listing consultations to understand discussions and commitments for each seller.
• Track consultations booked and held; own post-consultation follow-up.
• Call, text, and email clients on the Lead Listing Agent’s behalf.
• Proactively check in with sellers and prospects and surface needs for the Agent’s attention.
• Keep client communication organized and current from consultation to listing.
• Partner with the Listing Coordinator to keep vendor visits, showings, and disclosures in sync.
• Build and run ongoing follow-up campaigns for past clients and referrals.
• Design repeatable cadences and touchpoints to keep relationships active.

Skills

Communication

Follow-up tracking

CRM familiarity

Sales support

Detail oriented

Job description

OWN Real Estate is looking for a Listing Concierge to become the connective tissue between our sellers and our team. This isn’t an admin role. It’s a relationship role, built for someone who can make every client feel personally cared for, from the first consultation through the day their home goes live.

You will work directly alongside our Lead Listing Agent and our Listing Coordinator, sitting at the center of client communication for our seller pipeline.

About the Role

You’ll start by shadowing the Lead Listing Agent’s listing consultations, so you know firsthand exactly what’s discussed, recommended, and promised to every seller before any coordination work begins. From there, you become the voice of follow-up: checking in on prospective and active clients, answering questions, and making sure no one ever wonders where things stand.

This role reports to a manager to be determined and works in close coordination with our Listing Coordinator, who leads vendor management, showings, and disclosures.

What You’ll Do

• Shadow listing consultations to fully understand what’s been discussed, recommended, and committed to for each seller
• Track every consultation booked and held, and own the follow-up that comes after
• Call, text, and email clients and prospects on the Lead Listing Agent’s behalf, acting as an extension of their voice, using their Apple ID for messages
• Check in proactively with sellers and prospects, answering questions and surfacing anything that needs the Lead Listing Agent’s attention
• Keep client communication organized and current so nothing slips between consultation and listing
• Partner closely with the Listing Coordinator as she manages vendor visits, showings, and disclosures, so both sides of the client experience stay in sync

This role isn’t just about keeping up with follow-up, it’s about building the systems that make follow-up run itself.

• Build and run ongoing follow-up campaigns for past clients and referral sources, keeping OWN top of mind long after closing
• Design repeatable cadences and touchpoints, calls, texts, emails, so no past client or referral relationship goes quiet
• Continually refine how we track and manage follow-up, flagging what isn’t working and proposing better systems
• Bring a mindset of ongoing improvement, always looking for ways to make client communication more consistent and more personal

What We’re Looking For

• A warm, natural communicator who makes people feel heard on the phone and in writing
• Detail-oriented and reliable, someone who tracks every follow-up without letting things fall through the cracks
• Comfortable representing the Lead Listing Agent’s voice and judgment in client conversations
• Enjoys building systems and processes, not just following them, and is always looking for a better way to stay in touch
• No specific license, CRM, or industry background required, relevant experience is a plus and welcome in your resume or cover letter

Schedule

Hybrid. In-office in Millbrae on Mondays for our weekly sales team meeting. Remaining days are flexible around consultations and client follow-up.

Compensation

• Base salary, Performance Bonuses and Benefits

OWN Real Estate (The OWN Team) has served 1,500+ families and closed over $1.7B in lifetime sales, ranking #1 in San Mateo County North. We build wealth for our clients and our team, sell for more, net more.