Limited-Term Tech Support Specialist 2 — ES 1.1x Upgrades

BD; Charleston (WV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Job summary

BD is seeking a Technical Support Specialist 2 for a limited-term assignment through June 2028. The role involves supporting ES 1.1x upgrades, resolving high-risk, time-sensitive issues, and coordinating with field service and internal teams.

The position emphasizes regulatory compliance and proactive knowledge expansion to ensure reliable MedStation support. Ideal candidates will understand server-to-station workflows, ES 1.1x, and cross-functional collaboration to maintain service excellence

Qualifications

• Experience in technical support for medical devices or software.
• Ability to resolve high-risk, time-sensitive issues.
• Familiarity with regulatory requirements in healthcare.

Responsibilities

• Collaborate with ES 1.1x upgrade team for timely communication and coordination of support.
• Ensure adherence to regulatory requirements related to ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to resolve cases and escalations.
• Maintain and expand knowledge of ES 1.1x to troubleshoot effectively.

Skills

Regulatory compliance

Remote troubleshooting

Customer escalations

Cross-functional collaboration

Tools

BD ES 1.1x

Job description

BD is seeking a Technical Support Specialist 2 for a limited-term assignment through June 2028. The role involves supporting ES 1.1x upgrades, resolving high-risk, time-sensitive issues, and coordinating with field service and internal teams.

The position emphasizes regulatory compliance and proactive knowledge expansion to ensure reliable MedStation support. Ideal candidates will understand server-to-station workflows, ES 1.1x, and cross-functional collaboration to maintain service excellence