Lighting Solutions Customer Care Specialist

Elemental Brands; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (em+

401(k) plan

PTO

Tuition assistance

Employee discounts

Paid holidays

Volunteer time off

Performance bonuses

On-site snacks

Job summary

Elemental Brands seeks a customer service professional to support clients via phone, email, and chat from its Reno, NV office. You will educate customers on product usage, document interactions, and collaborate with Order Management, Quotes, Shipping, and Manufacturing teams to resolve inquiries promptly.

You should have at least 1 year in a customer service role, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Must have a High School Diploma/GED or equivalent.
• Minimum of 1 year of experience in a customer service setting.
• Excellent command of English in written and spoken form.

Responsibilities

• Responds to customers via phone, email, and chat.
• Communicates product/technical information clearly and professionally.
• Triages customers and documents conversations concisely.
• Engages with clients to diffuse escalations when needed.
• Escalates complex issues to Leadership as appropriate.
• Maintains confidentiality and follows company policies.

Skills

Customer service

Call center

Communication

Multitasking

Problem solving

English proficiency

Education

High School Diploma/GED

Tools

IFS

Configure One

Magento

Google Docs/Sheets

RingCentral

Zendesk

Fishbowl modules

Job description

Elemental Brands seeks a customer service professional to support clients via phone, email, and chat from its Reno, NV office. You will educate customers on product usage, document interactions, and collaborate with Order Management, Quotes, Shipping, and Manufacturing teams to resolve inquiries promptly.

You should have at least 1 year in a customer service role, strong English communication, and the ability to multitask in a fast-paced environment.