Lighting & Order Support Specialist

Envision LED Lighting; Houston, Northern (TX, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Envision LED Lighting in Houston, TX is seeking a dependable Customer Service Specialist to support homeowners, contractors, distributors, and businesses with orders, product questions, returns, RMAs, and warranties. The role emphasizes phone, email, and chat-based service and requires accurate order entry in NetSuite.

You will learn the product line to offer knowledgeable guidance, provide shipping and tracking updates, and collaborate with Production and Shipping on inventory and schedules.

Qualifications

• Experience in customer service with phones, emails, and chats.
• Comfort with order entry, returns, RMAs, and warranties.
• Able to learn product knowledge and troubleshooting.
• Experience with NetSuite or similar ERP.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming calls, emails, and chats professionally and promptly.
• Assist customers with new orders, order status, product questions, returns, RMAs, warranties, and general support.
• Learn Envision LED Lighting's products and terminology to provide knowledgeable customer assistance.
• Process customer orders accurately in NetSuite.
• Provide customers with accurate order, shipping, return, and tracking updates.
• Route more complex technical questions to the appropriate internal team member or technician.
• Communicate with Production and Shipping regarding inventory and order requirements.

Skills

Phone support

Order entry

NetSuite

CRM software

Ticketing systems

Microsoft Office

Bilingual English/Spanish

Tools

NetSuite

Front

CRM software

ERP software

Ticketing platforms

Job description

Envision LED Lighting in Houston, TX is seeking a dependable Customer Service Specialist to support homeowners, contractors, distributors, and businesses with orders, product questions, returns, RMAs, and warranties. The role emphasizes phone, email, and chat-based service and requires accurate order entry in NetSuite.

You will learn the product line to offer knowledgeable guidance, provide shipping and tracking updates, and collaborate with Production and Shipping on inventory and schedules.