Lighting Customer Support & Order Specialist

Priority Dispatch Corp.

Houston (TX)

On-site

USD 22,000 - 30,000

Full time

12 days ago

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Job summary

Envision LED Lighting in Houston, TX, is hiring a Customer Service Specialist to support customers and our distribution center. You will handle orders, quotes, returns, RMAs, and general product questions via phone, email, and chat, with a focus on accuracy and timely responses.

You will learn our lighting products and provide basic troubleshooting, while coordinating with Production and Shipping to meet customer needs.

Qualifications

Experience in customer service, preferably with phones and order entry.
Strong verbal and written communication with attention to detail.
Ability to learn products, software, terminology, and processes quickly.
Experience using CRM/ERP and ticketing systems.

Responsibilities

Answer incoming calls, emails, and chats promptly and professionally.
Process new orders, check order status, answer product questions, returns, RMAs, and warranties.
Prepare product quotes based on customer needs.
Route complex technical questions to the appropriate internal team.
Communicate with Production and Shipping about inventory and schedules.
Maintain accurate records of customer communications and orders.
Assist sales and marketing with samples, catalogs, and demonstrations.