Lighting Tech Support Specialist

Rev-A-Shelf; Louisville (KY); On-site; USD 34,000 - 52,000; Full time

Job summary

Rev-A-Shelf is seeking a customer support specialist to backstop clients, answer questions, and solve problems on the front line. You will help ensure customer satisfaction with products, services and features, and handle inquiries with professional phone etiquette.

Responsibilities include basic technical support, collaboration with teams, data entry across dashboards, and providing recommendations to improve product usability and reliability.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in MS Outlook and Excel.
• Ability to multi-task, prioritize and manage time effectively.
• Positive, empathetic and professional attitude toward customers.

Responsibilities

• Provides simple to moderate technical support and assistance to clients (missing component, damage shipment, ordered wrong item).
• Work in an office environment and collaborate in a team environment.
• Have professional phone etiquette and ability to communicate clearly and concisely.
• Interact with various software/dashboards for data entry (sales orders, quality checks, returns, shipping).
• Learn about lighting products and answer questions about installation, accessories, troubleshooting.
• Provide preventive maintenance and configuration recommendations to improve product usability, performance and satisfaction.
• Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price and availability.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

MS Outlook

Excel

Time management

Multi-tasking

Customer empathy

Education

High school diploma

Tools

Epicor

Job description

Rev-A-Shelf is seeking a customer support specialist to backstop clients, answer questions, and solve problems on the front line. You will help ensure customer satisfaction with products, services and features, and handle inquiries with professional phone etiquette.

Responsibilities include basic technical support, collaboration with teams, data entry across dashboards, and providing recommendations to improve product usability and reliability.