Customer Care Specialist — Lighting Tech Support

Elemental LED, inc.; Reno (NV); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-matched 401(k) Plan

Paid Time Off (PTO)

Tuition Assistance

Employee Referral Bonus Program

Job summary

Elemental LED, inc. is hiring a Customer Care Specialist in Reno, Nevada. The role involves interacting with customers through phone, chat, and email while documenting activities efficiently.

The ideal candidate will have a High School Diploma and at least one year of customer service experience. You will help customers with their inquiries and provide detailed support. Competitive benefits include medical insurance, a 401(k) plan, and paid time off.

Qualifications

• Minimum of one year of experience in a customer service setting.
• Call center experience preferred.
• Ability to educate customers on product usage over multiple channels.

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Document customer interactions accurately.
• Maintain high levels of confidentiality with client information.

Skills

Customer interaction skills

Problem-solving

Multitasking

Communication skills

Adaptability

Education

High School Diploma/GED

Tools

Fishbowl

Zendesk

Google Docs / Sheets

Magento

RingCentral

Configure One

Job description

Elemental LED, inc. is hiring a Customer Care Specialist in Reno, Nevada. The role involves interacting with customers through phone, chat, and email while documenting activities efficiently.

The ideal candidate will have a High School Diploma and at least one year of customer service experience. You will help customers with their inquiries and provide detailed support. Competitive benefits include medical insurance, a 401(k) plan, and paid time off.