Customer Service Specialist I

Priority Dispatch Corp.; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Envision LED Lighting in Houston, TX, is hiring a Customer Service Specialist to support customers and our distribution center. You will handle orders, quotes, returns, RMAs, and general product questions via phone, email, and chat, with a focus on accuracy and timely responses.

You will learn our lighting products and provide basic troubleshooting, while coordinating with Production and Shipping to meet customer needs.

Qualifications

• Experience in customer service, preferably with phones and order entry.
• Strong verbal and written communication with attention to detail.
• Ability to learn products, software, terminology, and processes quickly.
• Experience using CRM/ERP and ticketing systems.

Responsibilities

• Answer incoming calls, emails, and chats promptly and professionally.
• Process new orders, check order status, answer product questions, returns, RMAs, and warranties.
• Prepare product quotes based on customer needs.
• Route complex technical questions to the appropriate internal team.
• Communicate with Production and Shipping about inventory and schedules.
• Maintain accurate records of customer communications and orders.
• Assist sales and marketing with samples, catalogs, and demonstrations.

Skills

Customer service

Order entry

Phone support

Bilingual English/Spanish

CRM software

Problem solving

Education

No degree specified

Tools

NetSuite

Front

Job description

Customer Service Specialist – Lighting & Order SupportEnvision LED Lighting | Houston, TX 77040Full-Time | Onsite / In-Person | Monday–Friday – 1st Shift OperationsPay: $19.00About the Role:Envision LED Lighting is seeking a dependable, professional, and customer-focused Customer Service Specialist to join our Houston team.This position supports customers and our distribution center operation with a strong emphasis on phone, email, and chat-based customer service, order entry support, returns/RMAs, and problem resolution.This role is an important point of contact for our customers. You will assist homeowners, contractors, distributors, and business customers with orders, product questions, returns, warranties, and general support.ResponsibilitiesAnswer incoming customer calls, emails, and chats professionally and promptly.Assist customers with new orders, order status, product questions, returns, RMAs, warranties, and general support.Learn Envision LED Lighting's products and terminology to provide knowledgeable customer assistance.Process customer orders accurately in NetSuite.Prepare product quotes based on customer needs.Help customers identify appropriate products and solutions by asking the right questions.Provide basic troubleshooting assistance for common lighting and product issues.Route more complex technical questions to the appropriate internal team member or technician.Communicate with Production and Shipping regarding inventory, order requirements, shipping schedules, returns, and customer needs.Provide customers with accurate order, shipping, return, and tracking updates.Manage customer service inquiries and tickets through Front.Assist business customers with account setup and ongoing account support.Process warranty registrations, returns, and RMAs.Follow up on open customer issues and take ownership of resolving them.Maintain accurate records of customer communications, orders, quotes, returns, and account activity.Support Sales and Marketing with requests for samples, brochures, catalogs, demonstrations, and related materials.Perform additional customer service and account-support duties as needed.QualificationsPrevious customer service experience, preferably involving phones, order entry, distribution, product support, or technical products.Comfortable handling a consistent volume of incoming customer calls, emails, and chats.Strong verbal and written communication skills.Professional and confident when communicating with customers.Strong attention to detail and order-entry accuracy.Ability to learn new products, software, terminology, and processes quickly.Strong problem-solving skills and willingness to take ownership of customer issues.Ability to multitask and prioritize customer requests in a fast-paced environment.Experience using CRM, ERP, ticketing, customer service, or order-management software.Comfortable learning basic product troubleshooting and technical support.Preferred ExperienceExperience in any of the following is a plus:LED lighting, electrical products, electronics, fixtures, lamps, recessed lighting, retrofits, or controlsTechnical or product-based customer serviceNetSuiteFront or similar customer service/ticketing platformsOrder processing and quotingReturns, warranties, and RMAsMicrosoft OfficeDistribution or warehouse-related customer serviceBilingual English/Spanish