LifeSpa Scheduler & Guest Concierge

LTFMGTCO LTF Club Management Co; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Life Time LifeSpa coordinator position managing the telephone system, directing callers to appropriate staff, and assisting the Department Head with filing and office duties. The role emphasizes cheerful, professional interactions and accurate appointment scheduling.

Responsibilities include greeting callers, converting questions to appointments, explaining Life Spa services, suggesting upgrades, and performing follow-up calls while adhering to safety rules. Strong MS Office skills are required.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• CPR and AED certification within 30 days of hire.
• Knowledge of Microsoft Office, Excel, PowerPoint and Outlook.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Skills

Customer service

Receptionist duties

Microsoft Office

Education

High School Diploma or GED

CPR and AED certified within 30 days of hire

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time LifeSpa coordinator position managing the telephone system, directing callers to appropriate staff, and assisting the Department Head with filing and office duties. The role emphasizes cheerful, professional interactions and accurate appointment scheduling.

Responsibilities include greeting callers, converting questions to appointments, explaining Life Spa services, suggesting upgrades, and performing follow-up calls while adhering to safety rules. Strong MS Office skills are required.