LifeSpa Appointment & Experience Concierge

LTFMGTCO LTF Club Management Co; Georgia; On-site; USD 21,000 - 32,000; Full time

Job summary

Life Time is seeking a LifeSpa Coordinator to handle the telephone system, warmly directing callers to the right team and scheduling Life Spa appointments. The role includes explaining Life Spa offerings, suggesting upgrades, and assisting members with their needs while maintaining cheerful, courteous service.

Additionally, the position supports the Department Head with filing and general office tasks, contributing to smooth daily operations and a superior guest experience.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• CPR and AED certified within 30 days of hire.
• Knowledge of computer software such as Microsoft Office, Excel, PowerPoint and Outlook.
• Ability to calculate figures and amounts such as discounts, interest and commissions.
• Ability to stand, sit, walk, reach, climb and lift up to 50 pounds.

Responsibilities

• Answers incoming internal calls to greet, schedule appointments, and service members in a friendly and professional manner.
• Converts LifeSpa questions into appointments.
• Explains all Life Spa products, services, and treatments to guests and assists them with determining their individual needs.
• Suggests upgrades or add-ons to products and services.
• Completes outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments.
• Uses all required safety devices to comply with company safety rules.

Skills

Customer service

Friendly demeanor

Scheduling appointments

Mathematical calculations

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Life Time is seeking a LifeSpa Coordinator to handle the telephone system, warmly directing callers to the right team and scheduling Life Spa appointments. The role includes explaining Life Spa offerings, suggesting upgrades, and assisting members with their needs while maintaining cheerful, courteous service.

Additionally, the position supports the Department Head with filing and general office tasks, contributing to smooth daily operations and a superior guest experience.